Rma Operations Coordinator

2 days ago

Markham, Canada GE Vernova Full time

**Job Description Summary**: The Return Material Authorization (RMA) Operations Coordinator is responsible for coordinating the execution of customer product returns to factory and perform tasks associated with customer repair and customer support. The RMA Operations Coordinator role is full time on site.

**Essential Responsibilities**:

- Process customer RMA requests utilizing all necessary workflows and system tools to generate & manage in ERP system including initiating advance replacement order request.
- Coordinate with various internal and external GE teams to manage return and disputes of customer RMAs in a timely manner.
- Own all aspects of CRM (LSN) request management.
- Manage customer material disposal process.
- Perform removal of items/parts serial numbers in ERP install base after repair investigation when required.
- Submit requisition for parts, tools, equipment maintenance and third-party vendors.
- Management of special customer care program.
- Process various concession workflows.
- Review & process payments for RMA service charges, including return for credit, credit & rebill processes.
- Investigate RMA invoice disputes or errors, action accordingly.
- Coordinate with Service & Repair Technicians and across functions to ensure availability of material for repairs in a timely manner, including maintenance of min/max material levels.
- Maintain organization of service inventories including driving yearly physical inventory activity to ensure integrity and mínimal variance.
- Control ship authorization of ERP obsolete items as required.
- Perform inspection and receipt process on incoming customer repair material.
- Coordinate with third party logistics (ie. freight forwarder, customs broker) as required.
- Any other tasks associated with customer repairs and customer support.

**Qualification / Requirements**:

- Completion of college diploma or university degree
- Minimum 2 years of progressive experience in manufacturing, technical or customer support environment

**Desired Characteristics**:

- Previous experience with CRM tool (Salesforce)
- Excellent verbal and written communications skills
- Able to work in a dynamic and fast changing environment
- Strong problem-solving ability
- Previous SAP experience
- Strong computer skills ie. MS Office.
- Ability to work effectively on a team and lead by positive example
- Strong sense of urgency

**Additional Information**:
**Relocation Assistance Provided**:No

  • Repair Operations Facilitator

    2 days ago

    Markham, Canada GE Renewable Energy Full time

    **Job Description Summary**: Reporting to the Markham Repair Operations Leader, the Repair Operations Facilitator will be responsible for the weekly and day-to-day scheduling and execution of repair team activities. In this role the Repair Operations Facilitator will set the weekly and daily operation schedule, meet day-to-day objectives such as EHS/5S, on...

  • Returns Coordinator

    2 weeks ago

    Markham, Canada Levata Full time

    OCR Canada (a Levata company) - With over 40 years of providing solutions and products to customers within the IT industry! OCR Canada is looking for a high-energy, driven self-starter to sell the most trusted brands in the AIDC (Barcodes) industry. Location: 25 Royal Crest Court, Markham, ON L3R 9X4 **What You’ll do**: - Perform shipping and receiving...

  • Operations Leader

    1 week ago

    Markham, Canada Renewable Energy Grid Solutions Full time

    **Job Description Summary**: You will lead the Aftersales Repair Operations for the Repair Centre for Protection relays, SAS equipment, etc. You will be working cross-functionally and liaising with dispersed teams globally to ensure quality data is being captured through our aftersales specialists and following through to ensure smooth running of operations....

  • Customer Service Specialist

    4 days ago

    Markham, Canada Corrosion Service Company Limited Full time

    **Customer Service Specialist - Build Your Career with an Industry Leader!** **Location**: Markham, ON **Job type: Full-time, Permanent, and On-site position** As a Customer Service Specialist within our Materials Sales Group, you will play a key role in supporting all aspects of the customer lifecycle, from handling initial inquiries and processing orders...

  • Operations Coordinator

    4 days ago

    Markham, Canada Asus Computer International Full time

    ASUS has long been at the forefront of the information technology industry and although the company started as a humble motherboard manufacturer with only a handful of employees, it is now a dominant player in the global market and employs over 17,000 people in 50 countries around the world. ASUS makes products in almost every conceivable category of...

  • Operations Coordinator

    2 days ago

    Markham, Ontario, Canada The Leadership Agency Full time $60,000 - $80,000 per year

    The Leadership Agency is the exclusive recruitment partner for Promera - they area a global leader in critical environment management, specializing in mission-critical spaces like data centers, cleanrooms, life sciences, pharmaceuticals, and smart manufacturing. For over 45 years, they've safeguarded the performance and reliability of the world's most...

  • 36496937 - Project Coordinator

    1 week ago

    Markham, Ontario, Canada Morson Full time $52,000 - $67,000 per year

    Job DescriptionLocation: North York, ON – Hybrid (2-3 days per week on-site) Contract Duration: 12 months with a possibility of extensionWorking Hours: M-F 40 hours per weekPay Rate: $25.50/hour T4Job Title: Project CoordinatorPosition Summary:· Provide administrative & operational support to the Project Managers & project team for assigned...

  • Operations Coordinator

    1 week ago

    Markham, Canada Aurora Cannabis Full time

    **Operations Coordinator** **Division: Operations** **Job location: Bradford or Markham Ontario** **Hours: 40 hours per week, Monday - Friday** **Employment type: Temporary employment or co-op placement - fixed term (8 - 12 months) onsite** **A little about us** Hi, we're Aurora Cannabis, and we're so excited to meet you! We're a global cannabis company with...

  • Hospitality Operations Coordinator

    2 weeks ago

    Markham, Canada The Chefs Pantry Full time

    **The Chefs Pantry** Chefs Pantry is a wholesaler and retailer that is dedicated to carrying the most premium and unique restaurant products. We are a purveyor of Quality Gourmet Goods. **Summary** As our Operation Coordinator, you will help ensure a seemless operations between our company as well as sister restaurants. You will be bridging between our...

  • Document Control Specialist

    6 hours ago

    Markham, Canada Vexos Full time

    **SUMMARY** The Document Control Specialist will interact with Product Engineering, Quality Assurance, Production and Program Management Staff and serve as their primary interface for product and process documentation control. The Document Control Specialist will be responsible for managing all customer documentation and Bills of Materials, as well as...