IT Support Technician

IT Support Representative

MyTechOnsite is at the forefront of IT solutions, helping businesses grow through an innovative and collaborative approach to technology, all while maintaining a strong focus on customer satisfaction. We're on the lookout for an IT Support Representative who thrives in solving complex technical challenges and is keen to contribute to our legacy of excellence.

Overview:
The IT Support Representative plays a vital role in our technical support hierarchy, focusing on resolving basic and advanced technical issues. This role demands a comprehensive understanding of various technologies and a proactive approach to problem-solving.

Key Responsibilities:

- **Diagnose and Resolve Technical Issues**: Quickly identify and solve hardware and software problems, providing timely and accurate support to end-users.
- **Maintain and Upgrade Systems**: Regularly update and maintain IT systems to ensure they are functioning efficiently, including installing updates and performing routine checks and maintenance.
- **Enhance System Security**: Monitor network security, implement appropriate security measures, and stay updated on the latest protection protocols to safeguard company data against threats.
- **Documentation and Reporting**: Maintain detailed documentation of all IT-related issues and resolutions using our ticketing system.
- **Project Management**: Participate in IT projects, from planning through execution, ensuring they are completed on time and within budget.
- **Proactive Learning**: Continually seek new knowledge to stay current with emerging technologies and advancements in the IT field, ensuring the highest level of support and innovation.
- **Efficient Work Management**: Demonstrate a self-motivated attitude, always looking for ways to stay busy, minimizing downtime and maximizing productivity within the department.

Technical Qualifications:

- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 2+ years of experience in IT support, with a strong emphasis on Tier 2 technical troubleshooting.
- Expertise in operating systems (Windows 10/11, macOS, Linux), networking (TCP/IP, VPNs, DHCP, DNS), hardware components, Active Directory, and Exchange environments.
- Proficiency with cloud services (e.g., AWS, Azure, Google Cloud) and virtualization technologies (e.g., VMware, Hyper-V).
- Knowledge of security principles and technologies (firewalls, antivirus, EDR tools).
- Experience with scripting for automation and configuration (PowerShell, Bash) is beneficial.
- Certifications such as CompTIA Network+, CCNA, MCSA, or similar are highly desirable.

Why Join Us:

- A supportive and engaging work environment that fosters innovation.
- Competitive salary with an extensive benefits package.
- Opportunities for professional growth and advancement within a dynamic field.
- Access to the latest technologies and tools for continuous learning.
- Strong commitment to work-life balance and the well-being of our employees.

How to Apply:
MyTechOnsite is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

**Job Types**: Full-time, Permanent

Pay: $40,000.00-$60,000.00 per year

Additional pay:

- Bonus pay

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Tuition reimbursement

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday
- On call

**Experience**:

- IT support: 2 years (required)

Licence/Certification:

- CompTIA A+ (preferred)

**Location**:

- Red Deer, AB T4N 7C3 (preferred)

Work Location: In person