Customer Service

**WE ARE HIRING**

**WHY SFC?**
- Fun, exciting, and positive environment
- Flexible work schedules (P/T or F/T)
- Competitive wages
- Branded uniform
- Employee Discounts
- Growth opportunities
- Excellent training programs
- Equal opportunity employer

We take care of our employees. It’s time to work for us
- YOUR VIBE_

You are trustworthy and have trust in others. You find joy in the details and believe good quality is what keeps guests coming back. You remain cool, calm, and collected under pressure. You understand there is no “I” in team and thrive in social situations. You get that service isn’t a transaction. It’s about connection. That a smile can make all the difference in someone’s day. It’s genuine, and it’s who you are.
- YOUR JOB_
- Making people’s day on all fronts: Greeting people, taking orders, and satisfying the fried chicken lovers
- Preparing food
- Processing payments. Working cash, working your smile.
- Package take-out food
- Staying organized with all orders being placed (in-store, delivery apps, take out)

**RESPONSIBILITIES**
- Prepare food products for customers maintaining the highest level of product quality and cleanliness.
- Provide prompt and efficient service to customers in a courteous and friendly manner while striving to exceed customer expectations and achieve 100% customer satisfaction.
- Initiates actions to correct customer complaints and refers serious customer concerns to management immediately
- Ensures all products are packaged in approved wrapping/containers
- Ensures products/supplies are rotated in and out of storage
- Weight Handling: Up to 20+LB
- Ability to work in a high paced environment while keeping calm and organize
- Cleanliness and organization skills

**EXPERIENCE/EDUCATION**
- Partial high school education or equivalent experience preferred
- Basic reading, writing, and math skills
- Previous Quick Service Restaurant Experience is an asset

**OTHER EXPERIENCE**
- Food handling certificate
- Pro-serve certificate

**QUALIFICATION**

**Dependable works well in fast-paced environment, great customer service skills, works well in a team atmosphere**
- Reliable transportation so you can be on time for every shift
- Flexible to work days, evenings or weekends as needed
- Excellent communication skills - Knowing when to say it
- Passion for Customer Service
- Energetic (going with the flow)
- Have an open attitude
- What happens behind the scene is just as important in the front
- Must be reliable and able to multitask
- Flexible availability is required for this position
- Clean kitchen and work areas
- Maintain inventory and records of food, supplies and equipment
- Prepare and cook complete meals or individual dishes and foods
- Bilingual
- Post-secondary
- Preferred 2 years experience in hospitality/customer service role

**Our Core Values**

At Seoul Fried Chicken, our core values make us who we are. We're looking for a Front of House Manager who embodies these values with every step, every smile, and every savoury bite:

- Passion for food: We're all about delicious, high-quality food and we want someone who shares that passion.
- Team player: We're all in this together and we need a team player who can work harmoniously with others.
- Positive attitude: Our work is our play and we want a Front of House Manager who's always ready for fun.
- Flexibility: We roll with the punches and we want someone who can do the same.
- Attention to detail: It's the little things that make a big difference and we need someone who can see the details others miss.
- Strong work ethic: We work hard, we play hard and we want someone who can keep up.
- Willingness to learn: We're constantly evolving and we want someone who's eager to grow and evolve with us.
- Korean-food culture knowledge: We're all about Korean cuisine and we want someone who shares our appreciation for its rich history and culture.

**Job Types**: Part-time, Permanent

Pay: From $16.00 per hour

Expected hours: No less than 15 per week

Additional pay:

- Tips

**Benefits**:

- Company events
- Discounted or free food
- Flexible schedule
- On-site parking
- Store discount

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Every Weekend
- Holidays
- Monday to Friday
- Morning shift
- Weekends as needed

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (required)

Work Location: In person