Import/export Coordinator

Albatrans is an International Freight Forwarding company, specializing in the transportation of alcoholic beverages, with global headquarters in Florence, Italy and offices in more than 20 countries around the world, including three in Canada - Toronto, Montreal and Vancouver.

Albatrans provides customers with superior global freight forwarding services. Our expertise combined with our longstanding relationships with the top ocean and air freight carriers mean goods are handled professionally and cargo space is available even in the most difficult market conditions. We are committed to offering competitive logistics support services to best meet all market needs.

**Duties and Responsibilities**:

- Partner with customers, vendors, and internal groups to build a solid working relationship
- Work with commercial department to ensure all parties are aligned
- Work with worldwide ocean shipments, including all geographies and multiple customers across the world
- Provide professional, prompt and efficient customer service to all clients
- Ensure files are completed and updated in accordance with corporate requirements
- Complete thorough research for client requests to provide the most advantageous solutions based on client’s service and cost needs
- Work diligently to ensure quotation deadlines and shipment requirements are met
- Monitor shipments and respond to inquiries from clients, in a timely manner
- Resolve client customer service issues promptly and professionally
- Support and manage ongoing vendor and partner relationships
- Provide the proper documentation that is required for the alcoholic beverage industry
- Partner with global offices as needed
- Other duties as assigned
- Minimum 3 years of experience with an international freight forwarding company is preferred
- Hands-on knowledge of ocean import and export procedures
- Customer service mindset and ability to manage all stages of the shipping process
- Excellent English language communication skills (both oral and written)
- Preference for working in a dynamic, fast-paced team environment
- Experience in handling shipments of alcoholic beverages would be considered an asset
- Strong interpersonal and communication skills
- Ability to work well under pressure and prioritize in a fast-paced growth environment
- High level of critical and logical thinking analysis and/or reasoning to identify underlying principles, reasons, or facts
- Ability to build positive professional relationships and work collaboratively with functional and operational employees at all levels of the organization
- Ability to interpret and implement company policies and procedures

**What we offer**:

- Competitive Compensation commensurate with experience
- Annual Performance Bonus
- Group Benefit Plan, including extended health care, dental and life insurance
- Group RRSP plan with company matching contributions
- Competitive vacation and personal time off policy
- An opportunity to make a difference

We value diversity and are an equal opportunity employer. We are committed to providing reasonable employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

**Job Types**: Full-time, Permanent

Pay: From $55,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus pay

Application question(s):

- Do you have experience with freight forwarding?

**Experience**:

- logistics: 3 years (required)

Work Location: Hybrid remote in Etobicoke, ON M8X 2W4