Assistant Clinic Manager

**Position Title**:Assistant Clinic Manager

**Job Type**: Full-Time, Permanent
**Job Location**: Country Hills Medicentres Clinic
**Reports to**: Clinic Manager
**Date Last Updated**: September 2024

Medicentres is a growing network of professionally managed healthcare clinics dedicated to providing accessible healthcare to patients across Alberta, Saskatchewan, Manitoba, and Ontario. Regardless of your role, you are an integral part of our customer-first team and are guaranteed to make an impact on the lives of Canadians. By choosing to belong at Medicentres, you will join a team of passionate, like-minded people enjoying a challenging and rewarding career in the ever-changing health care industry. It starts with you. That's a simple sentence but it says a lot. It reminds each one of us that what we do matters.”

**JOB PURPOSE**:
Reporting to the Clinic Manager, responsible for assisting with the efficient day to day operations of the clinic. Works collaboratively with Clinic Manager, physicians, patients, clients, vendors and other internal and external customers to execute the organization’s strategic objectives and support high quality patient care. This role assists the clinic manager in ensuring excellence in the provision of all clinic support services by leading our administrative and medical support teams.

**PRINCIPAL RESPONSIBILITIES**:

- Assists the Clinic Manager to achieve performance goals including, but not limited to, patient retention, patient satisfaction, patient count, controllable expenses, operational targets and patient, physician and staff engagement.
- Ensures that company policies, processes and procedures are adhered to
- Assists in maintaining optimal levels of medical and office supplies
- Ensures standards of cleanliness and safety are maintained
- Responsible for handling patient concerns in an effective manner in accordance with our customer service standards
- Creates a customer service culture that supports our patients and physicians
- Assists Clinic Manager in communicating and executing on strategic initiatives affecting clinic operations including the ongoing development of a customer service culture, communication, core purpose and core values with staff and physicians.
- Exemplifies the organizations core values and ensure staff are aware of organization’s core purpose and core values and are performing to these standards on an ongoing basis
- Assists in completing operational reporting and metrics
- Supports and executes on business development programs and initiatives
- Ensures Med Access is protected and safeguarded according to organizational policy
- Manages clinic staffing levels for adherence to the staffing model
- Assists Clinic Manager with performance management, performance reviews and progressive discipline as required
- Participates in the hiring of all staff as required
- Ensures staff are properly trained in all aspects of their role and provides on-going coaching as required
- Actively participates in and leads company initiatives
- EMR trainer for new physicians
- Performs other duties as assigned

**KNOWLEDGE, SKILLS AND EXPERIENCE**:

- 2-3 year college diploma in business or related field
- 1-2 years clinic experience
- Previous supervisory experience is an asset
- Customer service focus with strong communication skills
- Time management skills
- Detail oriented with exceptional problem solving skills
- Demonstrated ability to be adaptable and flexible
- Ability to handle confidential information in compliance with the Health Information Act guidelines

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