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HR Services Assistant

2 weeks ago

Guelph, Canada University of Guelph Full time

**Department**: HR Services
This position is represented by the agreement between the Professional Staff Association and the University of Guelph

Temporary full-time from 10/06/2025 to 10/16/2026

**General Purpose**

**Duties and Responsibilities**

Reporting to the Manager, HR Services, this position will serve as a key point of contact for employees, retirees, and departmental administrators, particularly in matters related to payroll, compensation and benefits.
- Serve as the first point of contact for clients, assisting in the timely resolution of support tickets related to payroll, employee data, and benefits across the University community.
- Review all support tickets directed to Human Resources, determine the best course of action based on the issue and client-provided information, triage to the appropriate HR unit as needed, and resolve common inquiries by sharing relevant training tools or internal knowledge base solutions.
- Prioritize incidents and service requests according to defined processes.
- Identify and flag recurring issues as potential entries for the internal knowledge base.
- Escalate high-priority or unresolved issues to the appropriate level of support personnel.
- Prepare and issue employment letters upon employee request.
- Maintain established service level response times in the delivery of all services.
- Provide clerical support to the Manager of HR Services and the Service Associate team on various projects.

**Requirements**:

- One (1) year of community college in Business Administration or a related field, along with some relevant experience, or an equivalent combination of education and experience.
- Excellent verbal and written communication skills, including strong reading comprehension.
- Ability to work well under pressure, meet established deadlines, and manage multiple priorities.
- Knowledge of ticketing systems (experience with FootPrints is an asset).
- Strong customer service focus and solution-oriented approach, using both written and oral communication.
- Ability to handle matters requiring a high level of professionalism, discretion, and diplomacy.
- Excellent troubleshooting and analytical problem-solving skills.

Employee Type: Temporary
Position Number: 10913209
Classification: P&M PT- Band 01
Professional/Managerial Salary Bands
The target hiring salary for this position is minimum and up to 96% of midpoint for the salary grade.
- Tentative evaluation.

Posting Date: 09/23/2025
Closing Date: 09/30/2025