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Help Desk Technical Agent

2 weeks ago

Sherwood Park, Canada Global Studios Inc Full time

Work Term: Permanent
- Work Language: English
- Hours: 35 hours per week
- Education: College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year
- Experience: Experience an asset
- or equivalent experience
**Work setting**:

- Willing to relocate
- Help desk
- Consulting firm
**Tasks**:

- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
**Supervision**:

- 1 to 2 people
**Computer and technology knowledge**:

- Android
- MAC
- Networking software
- Networking hardware
- Intranet
- Internet
- Servers
- Multimedia software
- Word processing software
**Security and safety**:

- Basic security clearance
- Criminal record check
**Transportation/travel information**:

- Own transportation
- Valid driver's licence
- Public transportation is available
**Work conditions and physical capabilities**:

- Fast-paced environment
- Attention to detail
- Sitting
**Personal suitability**:

- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Organized
- Team player
**Screening questions**:

- Are you available for shift or on-call work?
- Are you available for the advertised start date?
- Are you currently legally able to work in Canada?
- What is the highest level of study you have completed?
**Green job**:

- Involves duties and responsibilities that lead to positive environmental outcomes
**Other benefits**:

- Free parking available
- On-site amenities
- Parking available