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Insurance Content Specialist

3 weeks ago

Kitchener, Canada ProNavigator Full time

### Who is ProNavigator?

ProNavigator is a venture-backed insurance technology company on an exciting growth path. We build software that helps insurance companies boost their operational efficiency, improve team satisfaction, and win more clients. ProNavigator's all-in-one knowledge management system is used by insurance organizations to store, manage, and search business-critical information in a single source of truth.

At ProNavigator, we’re tackling and solving unique challenges. Every day is an exciting new opportunity to collaborate with colleagues as we build a leading-edge platform and support our clients to do their best work. Our culture is built on the values of openness, collaboration, empathy, hard work, creativity and high performance. We’re looking for new team members who will try new things, share their opinion, move fast, think creatively and have fun.

## What’s this role all about?

Our Content Services team helps our brokerage clients bring their ProNavigator knowledge management solution to life. In this role you will be responsible for managing documents and resources in ProNavigator’s all-in-one knowledge management system to support our clients content needs. This is a great role for someone with a background in the insurance industry who has a love for organization and attention to detail.

In this role you will be responsible for:

- Using ProNavigator tools and systems to manage and develop resources in alignment with client requirements and ProNavigator standard operating procedures
- Managing client content requests including adding client-uploaded documents to client accounts and investigating and resolving issues with content
- Working closely with the Content and Customer Service teams to ensure client accounts are well-supported and to support project initiatives as required from time to time

Please note, this is a full-time contract opportunity that is expected to last approximately 4 to 6 months with the opportunity for ongoing part-time hours after the contract ends.

## What do you need to be successful?
- 3+ years of experience in the insurance industry with strong familiarity and experience working with insurance documents and resources (i.e. underwriting manuals, policy wordings, job aids, etc.)
- Knowledge of common knowledge management problems within insurance organizations
- Previous experience and intermediate capabilities using tools and systems (e.g. customer ticket management software, document management software, Microsoft Office, etc.) to complete daily work accountabilities
- Exceptional organization and time management skills with a passion for attention to detail that ensures everything you do is of the highest quality
- A drive to take ownership of everything you do from start to finish, demonstrating proactivity in completing deliverables and communicating status updates to management and team members
- Solid English-language comprehension and communication skills with the ability to understand and work with technical English-language documents and communicate verbally and in writing with internal team members and stakeholders
- Problem-solving and analytical skills with the ability to navigate unclear requirements and recommend a proposed path forward

If you need accommodations during the hiring process, let us know at any time and we’ll make sure you’re set up for success.

**Job Type**: Contract