Help Desk Analyst

2 days ago

Winnipeg, Canada ALLMAR INC. Full time

Allmar Inc., is the leader in the architectural Door and Door Hardware industry. With over 60 years' experience in the industry and branches in 12 Canadian cities, Allmar has built a reputation of integrity and superior customer service.

**Responsibilities**:
**But not limited to**

**Duties**
- Address, resolve and log all IT requests and solutions from all Allmar branches.
- Troubleshoot Allmar owned IT hardware and software issues.
- Escalate issues to next level support when necessary.
- Respond to Helpdesk tickets in accordance with SLA.
- Route and redirect problems to correct resources.
- Configure and deploy desktops, laptops, printers, desk phones, mobile phones and other IT devices.
- Set up and manage user accounts.
- Pack and ship IT hardware and devices to vendors and Allmar branches.
- Provide accurate technical documentation.
- Provide advice and training to users in response to identified difficulties.
- Assist in moving user’s workstation, phone and printer.
- Attending training when required.
- Provide on-call support when assigned.

**Knowledge, Skills and Abilities**:

- Advanced knowledge of computer hardware, software and other technologies
- Windows client and server operating systems
- Office 365 Suite - Office, Exchange, SharePoint, One Drive, Teams
- IOS and Android devices
- Networking - LAN, WAN, VPN, firewalls, switches, cabling
- Phone System - Mitel, Bell Total Connect
- Printers, CCTVs, Smart Access Control solutions
- Endpoint Protection
- Strong oral and written communication skills
- Ability to get along with co-workers, strong interpersonal relational skills
- Ability to mentor and give direction
- Excellent organizational skills
- Diagnostic and problem-solving ability
- Flexible and self-motivated
- High level of commitment and accountability to get the job done
- Ability to work independently as well in team environment

**Physical Demands and Work Environment**:

- Mainly in an office environment
- Sitting for long periods while working with standard office equipment
- Spend extended hours in front of a computer screen
- Listen carefully to others on the telephone
- Lifting, packing and shipping of IT hardware up to 20 lbs.
- Moderate lighting and temperature
- Noise Level in the work environment is usually quiet to moderate
- Onsite deployment when required

**Education and Experience Required**:

- Experience in a similar role is an asset
- Completion of university degree, college diploma or courses in related field or a combination of relevant education and experience
- Additional courses and continuous knowledge upgrade may be required
- Related IT certifications is an asset

**General Organizational Requirements**:

- Always treat customers and co-workers with dignity and respect
- Willing to work overtime as required
- Willing to perform other jobs as required by organizational demands
- Must be able to work effectively in a team-based collaborative environment
- Ability to work under mínimal supervision
- Strong attention to detail
- Work safely and responsibly to ensure a healthy and safe work environment
- Presenting and performing to the highest quality standards
- Must maintain confidentiality of all written and oral communication as applicable
- Always represent the Company with integrity in an ethical and legal manner
- We thank all interested applicants, however, only those under consideration will be contacted._

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