IT Help Desk Technician

**JOB DESCRIPTION**

**JOB TITLE: IT Help Desk Technician**
**DEPARTMENT: Information Technology**
**REPORTS TO: IT Administrator**

**JOB SUMMARY**:
In a team environment, the IT Help Desk Technician will provide ongoing, in person and
remote support to end users. Technical support includes workstation, systems and
network troubleshooting, hardware/software administration, telecommunication system
troubleshooting, audiovisual equipment understanding, and IT inventory management
within Linden Christian School.

**POSITION STATUS**:
This is a full time (37.5 hours per week) school year position, generally scheduled from
mid August until early July.
Included are group health, dental, and insurance benefits along with a student tuition
discount.

**KEY RESPONSIBILITIES**:
Reporting to the IT Administrator, the IT Help Desk Technician will be provided with
ongoing training and support and work as part of the IT Team. The IT Help Desk
Technician will be responsible for the following:

- Provide ongoing, in person and remote support to end users related to IT technical

support;
- Track, enter and coordinate calls and requests in the Help Desk system

(Spiceworks);
- Installation, maintenance, training and end-user technical support/troubleshooting of

hardware and software including:

- Computer workstations, Chromebooks, printers and other devices;
- usernames and passwords for end-users;
- audiovisual equipment ie. LCD projectors, cameras, and sound/lighting
- equipment- telecommunication systems including telephone and fax devices, etc.
- Clerical support - follow process for ordering supplies i.e. computer equipment

(mice, keyboards, etc..) and other miscellaneous items.
- Investigation of IT infrastructure issues related to networking and servers.
- Assist with documentation to support the IT Department and the school.
- Provide occasional AV support at chapels and other special events.
- Other duties as may be assigned.

**ACADEMIC/EDUCATIONAL REQUIREMENTS**:
Completion of post-secondary education.- Training and/or experience in a computerized environment-is preferred.
- IT Certifications such as CompTIA A+, Network+, CCNA are preferred

**REQUIRED SKILLS/EXPERIENCE**:

- Willingness to sign and adhere to LCS Statement of Faith and Lifestyle

Commitment;
- Enthusiastic support of the vision, mission and values of Linden Christian School;
- Participation in corporate and individual prayer, school chapels and worship

services, along with a deep understanding of the commitment to serve in a Christian
environment;
- Ability to work effectively as a team member;
- Familiarity and confidence with technical equipment;
- Ability to work independently and highly self initiating;
- Understanding of an educational environment related to priorities and scheduling.
- Ability to interact effectively and positively with administration, staff, students and the
- public and outside agencies;- High degree of initiative, organizational, prioritizing and time management skills;
- Ability to meet multiple demands and deadlines with many interruptions;
- Excellent attention to detail and accuracy and follow up;
- Effective interpersonal and communication skills;
- Good understanding of the role of and maintaining confidentiality and privacy issues;
- Ability to deal with difficult and sensitive situations with tact and diplomacy;
- Ability to effectively adapt to changing situations or increased responsibilities within
- the workplace;- The desire and ability to engage in continuing education and professional

development.

**DISCLAIMER**:
The above statements are intended to describe the general nature and level of work being performed by
personnel assigned to this position. They are not to be construed as an exhaustive list of all
responsibilities, duties and skills required of the personnel. All personnel may be required to perform

**Linden Christian School Job Posting - IT Help Desk Technician (Full Time School Year)**

The IT Help Desk Technician provides Help Desk support by responding to technical support requests
from faculty and staff, provides support to the IT Department and AV events, and assists with other tech
needs of the school.

Preferred experience with Google Administration, Help Desk ticketing systems, computer workstations,
chromebooks, printers and other devices; audio visual equipment, and telecommunication systems.

This position will suit an individual who enjoys serving others, providing creative solutions, is highly
organized, likes to plan ahead but can adapt to last minute changes, has a positive attitude, and wants to
learn and grow in an environment where serving God together is rewarding and meaningful.- give evidence of a strong commitment to Christian faith in belief and practice, and be in

agreement with LCS’ Mission, Vision and Core Value statements;
- be willing to sign and adhere to the LCS Statement of Faith and demonstrate confidentiality

relating to all school issues.

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