Help Desk Technician

7 days ago

Winnipeg, Canada Evident IT Inc Full time

**Help Desk Technician** Would you like to work for great leaders who view you as a **real person,** not a "human resource"? Are you someone who wants to be an individual AND work toward bigger goals as a team? Are you passionate about learning new things, and teaching others what you know? Want to receive individualized coaching and training _every week_ to accelerate your skills and your professional career? Do you build solutions to fix problems rather than fix things repeatedly? We are Evident IT, and these are the things we believe in: Smiles are Contagious, Teamwork makes the Dream Work, Be the Kid who asks the question that changes everything, Start with the End in mind, We own it. We are Evident IT and our purpose is to build a great company that builds up employees, customers, vendors and community enabling them to do great things. We are looking for someone who is driven by continuous improvement and is willing to help shape our processes and join our expanding team. Here's what you'll be doing every week. - Timely Resolution of Incidents and Requests from our client contacts. (Fix their problems and make them happy) - Team collaboration and sharing what you know with fellow employees. - Triaging tickets and coordinating schedules - Identifying bigger problems and working with the team to communicate with our clients and resolve the issues. We are looking for someone who knows how to troubleshoot problems, learn rapidly, and communicate well. We are looking for someone who's excited by words like "PowerShell", "Microsoft 365", "Azure", "Automation", "MikroTik", "Hyper-V" and "Virtual Networking". **To apply**: Please fill out the "Virtual Interview" and Screener sections as well as submit your resume AND a simple cover letter. In the cover letter, provide background into who you are and what you are looking for. The cover letter lets us get to know you better, no need to overthink it. Pay: $35,000.00-$45,000.00 per year **Benefits**: - Company events - Dental care - Disability insurance - Discounted or free food - Employee assistance program - Extended health care - Life insurance - Paid time off - Vision care Flexible Language Requirement: - French not required Schedule: - Monday to Friday Application question(s): **Experience**: - Retail Customer Service: 1 year (preferred) - SharePoint: 1 year (preferred) - Active Directory: 1 year (preferred) - Connectwise Manage: 1 year (preferred) - PowerShell: 1 year (preferred) - Windows 10/11 Troubleshooting: 1 year (preferred) - Help Desk: 1 year (required) - MSP: 1 year (required) Work Location: In person

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