Network Analyst Noc

7 days ago

Mississauga, Canada Pattison Outdoor Advertising Full time

Network Analyst - Mississauga

(6 Month Contract)

PATTISON Outdoor Advertising is Canada’s leading Out-of-Home (OOH), Transit and Digital display advertising company. With the widest variety of products, our advertisers benefit from unparalleled advertising opportunities. Our sales professionals and support associates across the country, provide clients with unmatched service, insights and campaign innovation.

As leaders in the Canadian advertising industry, PATTISON Outdoor Advertising is determined to initiate change starting from within, lead by example and reflect the diversity of the communities within which we work and live, coast-to-coast. By supporting internal and external efforts of inclusion and diversity we aim to better ourselves and the world around us.

**We are PATTISON Outdoor Advertising and here everyone belongs.**

Job Description: The overall mandate of the Network Analyst, NOC is to ensure the smooth operation of PATTISON Outdoor Advertising’s digital network infrastructure by collaborating with other members of the NOC, internal departments as well as third party partners and vendors. Part of the responsibilities are to monitor, triage, troubleshoot, diagnose, and resolve incidents remotely, and to provide phone support to technicians working on digital signage equipment in the field.

This role requires the ability to creatively solve issues and have the desire to actively learn new systems as technology evolves. A large part of the position involves visualizing a problem that is not always directly in front of you, while the technician in the field acts as your eyes and ears. Attention to detail is key in documenting and analyzing information gathered during troubleshooting and problem solving.

**What you’ll do**

Monitor, triage, diagnose and resolve issues remotely

Field incoming inquiries and requests using a ticketing system

Clearly document troubleshooting steps and resolution using a ticketing system

Learn the equipment and infrastructure to full understanding

Coordinate and support technicians working in the field

Update technical documentation as needed

**Who you are...**

Intermediate Windows knowledge and troubleshooting

Basic Networking knowledge and troubleshooting

Basic Linux knowledge and troubleshooting

Basic understanding of remote monitoring tools (like Nagios)

Basic understanding of remote access tools (TeamViewer, PuTTY)

Basic knowledge of computer (PC) hardware

Basic understanding of display and video distribution technology an asset

Creative thinker

Attention to detail

A self-starter and independent learner

Keen sense of ownership

Ability to work and problem solve independently as well as part of a team

Ability to communicate and relay instructions in a clear and concise manner

Willing to work a 12:00PM to 8:00PM shift (either permanently or as part of a rotation)

Ability to participate in an on-call rotation

**What’s in it for you**

We understand that there is life at work and life outside of work. Here are a few benefits we offer that support us to be our creative best.
- Group Benefit Coverage
- Annual Health and Wellness Credits
- Gym discounts
- Employee and Family Assistance program
- Education Assistance Program (Tuition Reimbursement Program)
- Paid Time Off
- Competitive salary
- Discount rates at other JPG divisions

**Note**:

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