Network Analyst, Noc

2 weeks ago

Mississauga, Canada Pattison Outdoor Advertising Full time

**Network Analyst, NOC**

PATTISON Outdoor Advertising is Canada’s leading Out-of-Home (OOH), Transit and Digital display advertising company. With the widest variety of products, our advertisers benefit from unparalleled advertising opportunities. Our sales professionals and support associates across the country, provide clients with unmatched service, insights and campaign innovation.

As leaders in the Canadian advertising industry, PATTISON Outdoor Advertising is determined to initiate change starting from within, lead by example and reflect the diversity of the communities within which we work and live, coast-to-coast. By supporting internal and external efforts of inclusion and diversity we aim to better ourselves and the world around us. **We are PATTISON Outdoor Advertising and here everyone belongs.**

The overall mandate of the Network Analyst, NOC is to ensure the smooth operation of PATTISON Outdoor Advertising’s digital network infrastructure by collaborating with other members of the NOC, internal departments as well as third party partners and vendors. Part of the responsibilities is to monitor, triage, troubleshoot, diagnose, and resolve incidents remotely, as well as to provide phone support to technicians working on digital signage equipment in the field.

This role requires the ability to creatively solve issues and have the desire to actively learn new systems as technology evolves. A large part of the position involves visualizing a problem that isn’t always directly in front of you, while the technician in the field acts as your eyes and ears. Attention to detail is key in documenting and analyzing information gathered during troubleshooting and problem solving.

**What you’ll do**
- Monitor, triage, diagnose and resolve issues remotely
- Field incoming inquiries and requests using a ticketing system
- Clearly document troubleshooting steps and resolution using a ticketing system
- Learn the equipment and infrastructure to full understanding
- Update technical documentation as needed
- Coordinate and support technicians working in the field

**Who you are...**
- Intermediate Windows knowledge and troubleshooting
- Basic Networking knowledge and troubleshooting
- Basic Linux knowledge and troubleshooting
- Basic understanding of remote monitoring tools (like Nagios)
- Basic understanding of remote access tools (TeamViewer, PuTTY)
- Basic knowledge of computer (PC) hardware
- Basic understanding of display and video distribution technology an asset
- Create thinker
- Attention to detail
- A self-starter and independent learner
- Strong sense of ownership
- Ability to communicate and relay instructions in a clear and concise manner
- Ability to work and problem solve independently
- Willing to work a 12:00PM to 8:00PM shift (either permanently or as part of a rotation)

**What’s in it for you**

We understand that there is life at work and life outside of work. Here are a few benefits we offer that support us to be our creative best.
- Group Benefit Coverage
- Annual Health and Wellness Credits
- Gym discounts
- Employee and Family Assistance program
- Employee Referral Program
- Education Assistance Program (Tuition Reimbursement Program)
- Conferences & training budget
- Paid Time Off
- Regular internal training programs
- Competitive salary
- Discount rates at other JPG divisions

Flexible Language Requirement:

- English not required

Schedule:

- Day shift

Work Location: Hybrid remote in Mississauga, ON L4W 4V9

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