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Student Accounts Service Representative

4 weeks ago

Ottawa, Canada Carleton University Full time

**Duties and Responsibilities**:
Reporting to the Supervisor, Accounts Receivable, the incumbent is responsible for the front line public contact for the purpose of the collection of student accounts receivables. The incumbent is expected to have considerable contact with the University’s students and administrative staff, both verbally and in writing. In addition to these duties, the incumbent is expected to assist with the coordination of registration procedures; the processing of data to student accounts, including some cashiering functions; to identify opportunities for enchancements to procedures or policies for accounts receivables; and assist in the direction/supervision of new and temporary staff.

**Qualifications**:
The incumbent must possess the following qualifications:

- Knowledge of accounts receivables and collection routines are required to secure payments. - The incumbent must be articulate and possess excellent interpersonal skills due to the high level of customer contact.
- As a result of the web-based student account, a thorough knowledge of windows, spreadsheet programs, and world wide web navigation is essential.
- Knowledge of Carleton Central and SCT Banner is a definite asset.

**Education and Experience**:
The above is normally acquired through the completion of:

- Secondary School plus one year in accounting or bookkeeping at the post-secondary level.
- Three years experience in accounting/bookkeeping, including three years utilizing a computerized accounts receivable system.
- At least one year in a service oriented environment a must.

**HR Note**:
Equivalencies will be considered. Applicants are encouraged to provide information which may demonstrate equivalent qualifications. Please note that applicants may be required to complete an employment test as part of the selection process for this position. Those applicants that are selected for an interview will be requested to contact the Human Resource Advisor assigned to this competition as soon as possible to discuss any accommodation requirements. Arrangements will be made to accommodate your request in a timely manner. Carleton University is strongly committed to fostering diversity within its community as a source of excellence, cultural enrichment, and social strength. We welcome those who would contribute to the further diversification of our University including, but not limited to: women; visible minorities; First Nations, Inuit and Métis peoples; persons with disabilities; and persons of any sexual orientation or gender identity and expressions.