Regional Service Manager

**Position**:Regional Service Manager - BC West**

**Type**:Fulltime Permanent**

**Location**:Vancouver Island (Nanaimo)**

**Work Schedule**:Monday-Friday**

**Position Overview**

Velocity Truck Centre Canada, formally known as First Truck Centre, has an exciting opening for a **Regional Service Manager - BC West** **based out of one of our Vancouver Island dealerships.

Reporting to the Director of Service - Canada, the Regional Service Manager BC West works to align the activities of regional service managers role in pursuit of operational excellence, by coaching and guiding managers to understand financials and how to optimize leadership outputs for the business. Directs and oversees regional locations day-to-day service operations. We believe in TRAINING our employees and PROMOTING from within the organization, creating a culture that believes in fostering a better tomorrow.

**Compensation Plan**
- **Attractive Compensation**: Very Competitive Base Salary
- ** Work-Life Balance**: Enjoy our accrued vacation time allotment
- ** Comprehensive Benefits**:Benefit from company-paid extended health coverage, basic life insurance, disability support, and wellness programs.
- ** Financial Security**: Plan for the future with employer RRSP matching
- **Investment in Growth**:Access employer-paid technical training tailored to your needs, ensuring continuous skill enhancement and career advancement

**Primary Job Functions**

**Leadership & Team Management**
- Leads, mentors, and coaches a high-performing team to ensure success.
- Conducts timely and constructive performance evaluations.
- Models desired behaviors and contributes to creating a respectful work environment.
- Identifies and addresses trends or issues affecting morale, effectiveness, turnover, absenteeism, productivity, and staff satisfaction.
- Ensures delivery of targets through individual recognition, performance reviews, people management and rewards.
- Plans for achieving individual and divisional targets aligned with company strategies and policies.
- Builds genuine employee passion for all brands and champions elite customer service.
- Partners with locations and managers to curate high potential talent recruitment and ensures that development is prioritized.
- Provides leadership to the assigned region, overseeing stores activities.
- Identifies opportunities for improvement in the store region; designs and implements training, strategies, policies, goals, and other resources to maximize productivity and morale.

**Operational Oversight**
- Analyzes trends and results to determine the company's gross profit and annual unit plans. Monitors gross profit tracking, assists with adjustments in the approach as needed to prioritize the budget and ensure integrity in all actions.
- Manages WIP at regional locations to ensure they are current and have the correct priority set. Ensuring that anything over 10 days old is being tracked daily with proper accountability.
- Heavily involved with through-put meetings to ensure locations are actively participating in the meetings and that through-put goals are being met.
- Partners with warranty team for effective warranty processes.
- Executes service operating plans and tactics to attain short
- and long-term financial and mission-critical operational goals.
- Manages courtesy inspections and ensure regional locations are following up and tracking CI's correctly.
- Ensures compliance with standards and regulations.

**Business Strategy**
- Collaborates with executive leadership to develop territories, sales quotas, and strategies.
- Collaborates with Service Managers to develop sales goals for each location, monitors progress toward those goals, and develops strategies to attract and retain customers.
- Creates, implements, and oversees regional budgets, including monitoring expenses.
- Fully participates in the annual Business Plan process, developing stretch targets and coaches managers on how to manage results.
- Understands and manages the impact of business activities on working capital.
- Partners heavily with central operations to optimize operational goals.

**Sales and Marketing**
- Develops and implements marketing programs, promotions, and sales objectives, including forecasting sales volumes, to increase sales, introduce new services, and achieve projected quotas for territories and the region.
- Thorough understanding of company's products and/or services, and those of immediate competitors in the surrounding market.

**Customer Experience**
- Maintains constant focus on defining, measuring, and improving the customer experience (Full cycle, end-to-end). Customer experience includes both external and internal customers (Ex: Parts, Body Shop, etc.).

**Other**
- Provides coverage for Service Managers in their regions as required.
- Maintain technical and professional knowledge by reviewing professional publications and establishing personal networks. Performs other duties as assigned.

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