Regional Services Manager

6 days ago

Nanaimo, Canada Staples Full time

**Some of what you will do**

The Regional Services Manager is accountable for driving profitable growth in print and marketing, wireless telecommunications, and technology services across assigned stores. This role focuses on delivering a consistent, best-in-class experience while leading initiatives that enhance customer engagement, streamline operations, and develop high-performing teams. The manager will create, communicate, and execute strategic plans in collaboration with stakeholders at all organizational levels. Their leadership ensures alignment with corporate strategies and exceptional execution of the company’s value propositions.

**Specifically, you will**
- Drive sales growth across print, wireless, warranty and tech support services by implementing customer - focused strategies. Such as: promoting referral programs, promoting lead generation and cross-promotion between business units and identifying new market opportunities in both B2B and consumer segments.
- Develop and execute business improvement plans in collaboration with district and home office leadership that reduce operational friction, improve customer satisfaction, and drive profitability across the region.
- Coach and assess store teams in print, marketing, wireless, and technology services, identifying development opportunities and building high-performing teams.
- Lead operational excellence by aligning stores with national standards and ensuring consistent execution of tools, processes, and customer engagement practices.
- Partner with store leaders and the talent team to ensure top-tier hiring decisions are made for service roles, using available tools and resources effectively.
- Address performance concerns in collaboration with store leadership, ensuring timely and structured follow-up at 30, 60, and 90-day intervals.
- Support onboarding and training of new General Managers, Assistant Managers, and service supervisors, ensuring completion of training and implementation of performance improvement plans.
- Foster a culture of accountability and continuous improvement, setting clear expectations and holding teams responsible for achieving results.
- Monitor market trends and customer feedback to inform strategy and influence product and service development that meets evolving customer needs.

**Some of what you need**
- 5+ years of multi-unit leadership experience in retail, print, or wireless sales, with a proven ability to drive profitable growth and sales.
- Advanced knowledge of print and marketing services, wireless telecommunications, and technology support.
- Strong financial and strategic acumen, including experience with sales forecasting, performance analysis, and budget management.
- Exceptional leadership and coaching skills, with the ability to develop high-performing teams and foster a culture of accountability.
- Excellent communication and relationship-building skills, with the ability to influence and collaborate across all organizational levels.

**Additional Information**
- Regular travel is required.

**Some of what you will get**:

- Associate discount
- Health and Dental benefits
- RRSP/DPSP
- PTO and Personal Days
- Performance bonuses
- Learning & Development programs
- And more...

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