Assistant Director, Library Services, Content Discovery and User Experience

We are looking for our next great **Assistant Director of Library Services, Content Design and Delivery**

The Assistant Director of Library Services, Content Discovery and User Experience, provides leadership in developing and delivering equitable, inclusive, and user-focused library services. This role is responsible for the strategic oversight of collection development and access, content discovery, metadata management, digital licensing, and the integrated library system (ILS), with a strong emphasis on the customer experience through circulation workflows, customer service strategy, information services and reader’s advisory.

In partnership with the Leadership Team and Senior Leadership Group, this position plays a key role in advancing VIRL’s mission by aligning collections, platforms, and service strategies with community needs. The Assistant Director ensures that both physical and digital content is accessible, discoverable, and relevant—while fostering a library environment where the library user experience is intuitive, inclusive, and welcoming across all touchpoints. This leadership role champions customer experience across the library system, working collaboratively with Library Services, IT, and Communications to enhance service design, service delivery, and community impact.

**Required Education and Experience**
- Master’s Degree in Library and Information Science (MLIS or equivalent) from an ALA-accredited institution.
- Minimum of four (4) years of progressively responsible experience in libraries.
- Proven experience in library technical services, including ILS administration, metadata management, and digital content delivery.
- Experience leading and supporting diverse teams, providing clear direction, mentorship, and performance feedback to promote professional growth, accountability, and high-quality public service.
- An equivalent combination of education, training, and experience may be considered.

**Required Knowledge, Skills, and Abilities**
- Proven leadership in user-centered service design, customer experience, and community-inspired library services.
- Demonstrated ability to lead, plan, manage, and evaluate complex projects that align with organizational goals and respond to changing demands with innovative, data-informed solutions.
- Comprehensive knowledge of current trends, best practices, and emerging technologies in public library operations, including collections, digital services, and user engagement.
- Expertise in developing, implementing, and assessing library services, policies, and workflows that enhance access, efficiency, and patron satisfaction.
- Strong interpersonal, facilitation, and change management skills, with the ability to build teams, guide staff through transitions, and foster collaboration across departments and communities.
- Skilled in supervision, delegation, and performance management, with the ability to work both independently and collaboratively in a complex organizational environment.
- Excellent written and verbal communication skills, including report writing, public speaking, and stakeholder engagement.
- Sound financial acumen with experience developing and managing budgets, vendor relationships, and consortium-based licensing and purchasing.
- Thorough understanding of relevant legislation and regulations, including the Library Act and Freedom of Information and Protection of Privacy Act (FOIPPA).
- Proficiency with library technologies such as ILS platforms, discovery tools, metadata systems, and digital content management.
- High proficiency with Microsoft Office Suite.
- Excellent communication, interpersonal and conflict resolution skills, with a demonstrated ability to work effectively with a diverse team of staff.
- A commitment to improving social equity and fostering a positive social impact through library services.
- Commitment to equity, diversity, inclusion, reconciliation, and continuous learning.
- Valid BC driver’s license. May be required to travel and use own vehicle.
- Satisfactory completion of a Vulnerable Sector Criminal Record Check.

**Supervisory Responsibilities**

Provides leadership and direct supervision of the Manager, Library Systems and Service Solutions and staff within the Collections and Support Services Department.

**Additional Information**

If this is the next step in your professional career, please submit your CV and Cover Letter to by **Saturday, November 22nd, 2025**.

The targeted salary range for this position is $105,323 to $131,659 annually.

VIRL acknowledges that it operates on the traditional territories of the 53 First Nations within its service area, who are members of the Coast Salish, Haida, Nuu-chah-nulth, Kwakwaka’wakw and Nuxálk peoples. It honours its relationships with these Nations and all other First Nations, Metis, and Inuit peoples who reside in the region.

VIRL delivers tremendous economies of scale and significant returns on investment, by working with 38 local government