Bilingual Customer Care Coordinator Intern

**Siemens Healthineers is building tomorrow’s talent. **Shape the future with us. We are looking for dedicated and talented people who tackle ever-changing challenges, customer needs, and questions from colleagues with clever concepts and creativity. We embrace change and work with curious minds re-inventing the future of work. Join us and let us focus together on what’s truly important: making lives better with new ideas and the latest technologies around the world. Why you’ll love working for Siemens Healthineers; - Freedom and a healthy work-life balance - Embrace our flexible work environment with flex hours, telecommuting and digital workspaces. - Be part of exciting and innovative projects that help solve some of the world’s most significant health problems. - Engaging, challenging, and fast evolving, cutting edge technological environment. - Opportunities to advance your career. - Competitive total rewards package. - Rewarding vacation entitlement with the opportunity to buy and sell your vacation depending on your lifestyle. - Contribute to our social responsibility initiatives focused on access to education and technology, and sustainability, making a positive impact on communities. - Participate in our celebrations and social events. - Opportunities to contribute your innovative ideas and get paid for them - Employee perks and discounts. - Diversity and inclusivity focused. - Siemens Healthineers is proud to be a Great Place to Work-certified company® in Canada for 2020-2021, 2021 Best Workplaces in Ontario, and 2021 list of Best Workplaces for Women. Siemens Healthineers in Canada stands for engineering expertise with a pioneering spirit in exploring and developing business opportunities to help healthcare providers achieve their goal of improving outcomes while reducing costs. Our 800 employees in Canada located across Canada and 54,000 worldwide, work together to deliver solutions for healthcare providers, resulting in 70% of medical decisions being influenced by the technologies we provide. **Our i**m**p**a**ct**: - 70% of critical clinical decisions are influenced by the type of technology we provide. - More than 31 million Canadians benefit from Siemens Healthineers products every year. - An average of 85,000 Canadians per day receive treatment or tests from a Siemens Healthineers device. - Siemens Healthineers participates in 30 healthcare research collaborations in Canada and around the world. We are looking for a Bilingual Customer Care Coordinator Intern for a one year contract. There is opportunity for part time and full time work. This is a great opportunity for new graduates looking to start their career with a global organization. **Position Overview** - Direct customer contact for "first line contact" to receive customers service requests. - Monitor the daily operation and escalate to the Uptime Service Manager according defined parameter - Monitor Customer Satisfaction online according Service Marketing requirements - Reports directly to the Customer Care Manager - Responsible for their detailed functions described below and within the individual targets and performance parameter - Intern: Uptime Service Manager, Technical Support, Logistic Administration, Service Field Force, different administration personal - Extern: Customers **Responsibilities** - Receive customers calls / information any kind - Allocate service incident - Forward if not a service incident to the respective department - Enter service incident into ERP (SAP) system - Check SLA, contract condition, warranty, creditability information - Receive and distribute ticket / notification number as required - Forward service incident to respective technical support (TSE) in time and w/o any delay - Escalate to Customer Care Manager when resource is not available - Monitor daily uptime service center operation (Notification Monitor Screen) - Escalate to respective operational group (tech-support / dispatch / logistics) if required - Generate daily performance reports as defined - Support operational group (tech-support / dispatch / logistics) in administrational work if possible **Required Knowledge/Skills, Education, and Experience** - MS Office - Regional languages, good communication - Communication skill: building relationship with customer and field staff **Preferred Knowledge/Skills, Education, and Experience** - SAP know how / experience desirable - Communication capability, organizational capability - Previous Call Centre experience In our continued commitment to prioritize colleague health, comply with customer/business partner requirements, and help preserve our business continuity, Siemens Healthineers requires employees, contractors, and business partners to be fully vaccinated with relevant dose(s) of a Health Canada approved vaccine for all new hires by their start date. “Fully vaccinated” means it has been 14 days after receiving the full series of a COVID-19 vaccine or combination