Bilingual Consumer Care Advisor

Randstad is seeking a highly motivated and customer oriented Bilingual Customer Service Representative to join a team of one of our rapidly growing clients in the medical industry This role is perfect for an individual who is passionate about providing exceptional support while using their language skills to serve a diverse range of clients.As a key member of the customer service team, you will be responsible for offering top-notch service in both English and French, ensuring patients and clients receive the best possible care and attention.If you thrive in a fast-paced environment and are eager to contribute to the healthcare sector, we’d love to hear from youAdvantages-Permanent Position-Monday to Friday, no weekends-$55-65k salary-Great office culture-Great Benefits Package-Hybrid work environment, (in Oakville, ON). Responsibilities-Respond to clinician and consumer inquiries and concerns via phone, email, and letters in a prompt manner according to established service metrics.-Acquire and demonstrate all necessary subject matter expertise to provide responses regarding product application and problem resolution to clinicians and end-users-Accurately and thoroughly document each new end-user conversion/retention profile in company systems according to standard department procedures. -Responsible for data quality, including self audit of work.-Communicate with end-users and clinicians about intimate health care issues and anatomical functions in a mature and Advisor manner-Utilize available resources to stay current with industry developments and competitors products, services and business activities.-Complete monthly inbound and outbound call activity goals and conversion/retention and revenue targets-Facilitate sales in a timely and effective manner.-Transfer for purchase and retain consumers.-Coordinate purchase for consumers of company products.Qualifications-Bilingual in French is a MUST.-College or University degree and/or a combination of at least 2 - 4 years customer service. -Experience in healthcare and customer service is preferred.-Ability to explain medical processes and procedures while giving clear, concise, step by step directions over the phone.-Utilize sales techniques to gain end-user acceptance during indirect sales process.-Ability to maintain and grow business in established territories through relationship development, mainly via phone conversations.- Experience in Salesforce, MS Office, and Genesys are strong assets. SummaryIf you're passionate about customer service, are bilingual in English and French, and ready to make a meaningful impact in the medical industry, we want to hear from you Apply today and join a team that values innovation, care, and collaboration.Please note that we appreciate ALL submissions, but only those who are qualified for the position and have relevant experiences may be contacted.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.