Customer Service Representative

Are you hungry to innovate? To do things differently? To work with a company that's real, thoughtful and very forward-thinking?

Meet Riverside. We are an organic, “better for you” snack company, manufacturing award-winning, nutritious, allergen-free snacks. Your kids know us as MadeGood, tasty school-safe snacks. Your workout buddies grab GoodTo Go Keto certified bars. And your pup begs for a Cookie Pal treat, our human-grade, vegan dog treats.

At Riverside, we make delicious snacks that are good in every way. From our ingredients to our manufacturing practices, we've raised every bar on every aspect. We're friendly and focused on creating foods that are good for you and good to the planet as well. Riverside Natural Foods is B-Corp certified, Triple-Bottom Line, Zero Waste, and Canadian owned and operated.

Come work with a new Canadian leader We value teamwork, humility, respect, ownership, adaptability, passion and fun.

We continue to grow and today are looking for a committed, talented, star to join our team as our **Customer Service Representative.**

**Position Summary/Objective**:
As a Customer Service Representative, you are responsible for ensuring that all customer orders are received, logged, processed and shipped in a timely manner. You will work with the Distribution, Logistics and Supply Chain teams to coordinate the flow of customer orders from receipt and confirmation, through order entry, status tracking, document preparation and shipping to invoicing, as well as responding to all related internal and customer enquiries.

**Primary Responsibilities**:

- Demonstrate and uphold Riverside's core values
- Order Intake: Receive and acknowledge orders, ensuring all information is correct
- Order Processing: create sales orders, log orders, create picking and packing lists in an accurate and timely manner
- Take **OWNERSHIP** to check inventory of finished goods to ensure available stock to fulfill orders; liaise with appropriate departments regarding shortages, out of stocks, delays and/or complaints
- Coordinate with Supply Chain on custom manufactured orders to confirm order status and production dates
- Work with the Warehouse &Logistics teams to determine shipping dates, coordinate appointments, as well as prepare outbound shipping documents
- Work as a **TEAM** to support the Accounting department with following-up on past-due accounts
- Keeps the work atmosphere** FUN** by keeping it light and welcoming
- General administrative and other duties, as requested

**Reporting Relationships**
- Reports to the Customer Service Supervisor

**Key Objectives**
- Fill rate
- On time delivery
- Delivery
- related penalties
- Customer satisfaction

**Education & Qualifications**:

- 1-2 years' experience in a customer service, order fulfillment or logistics role, preferably within a Manufacturing or Consumer Packaged Goods environment
- Strong understanding of business processes and accounting concepts as they relate to sales
- Technical aptitude and comfort with Outlook, Excel, Access, EDI systems and SAP.

**Skills & Abilities**:

- Attention to detail and strong numerical, analytical and problem-solving skills
- Be a **TEAM** player with excellent interpersonal and communication skills
- Initiative and flexibility, be able to change course quickly; excellent organizing and time management skills
- **PASSIONATE** with a positive attitude with a desire to learn and collaborate
- Exceptional time management and organizational skills, self-starter with a high level of initiative and **ADAPTABILITY**:

- Demonstrates **HUMILITY** throughout the company on a daily basis
- Aptitude to exhibit, **RESPECT** and protect Riverside's Core Values in a changing environment

Riverside Natural Foods is committed to providing an inclusive and accessible environment for everyone. If you have a disability and require accommodation in the interview process, please let us know when you apply.