Guest Services Agent

2 weeks ago

Whistler, Canada Nita Lake Lodge Full time

_Nita Lake Lodge opened in January 2008 and is a true mountain retreat. We strive to achieve our mission of 'delivering a luxury mountain lifestyle experience and provide unique and memorable moments for our guests who are at the heart of our business'. Set in Whistler Creekside on the shores of Nita Lake, the Lodge offers guests a mountain resort experience with close proximity to activities in all seasons. The property features 77 luxurious guest suites, a renowned Day Spa, two restaurants and a cafe._

The Guest Services Agent is often the first point of contact for guests as they enter the hotel, and, in helping with luggage upon departure, can also be the last. You will be responsible for ensuring that the highest levels of customer service while assisting guests while being responsible for welcoming guests to the hotel, assisting with luggage, valeting guest vehicles, and assisting with the use of bicycles, canoes, kayaks and stand-up paddleboards as the season dictates

You will be a confident individual with excellent interpersonal skills and a positive attitude in all you do. You are responsible for proving guests with their first impression of Nita Lake Lodge and setting the tone for their stay, so positivity and enthusiasm for Nita Lake Lodge, Whistler and surrounds is essential As guests depart you will provide a genuine farewell that will cement the fond memories gained at Nita. You will also be a source of information on hotel facilities and services, be physically able to assist with guest luggage and, when the season dictates, assist with canoes, kayaks and paddleboards.

Prior hospitality, tourism or customer service experience preferred as is a knowledge and passion for Whistler and all that the area has to offer You will be able to transfer luggage from vehicle trunks to bell carts and to guest rooms, ranging up to 40lbs.

** We appreciate your interest in the position with Nita Lake Lodge and will only consider applicants who have the right to work in Canada**

**Job Types**: Full-time, Permanent

**Salary**: From $22.00 per hour

**Benefits**:

- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift

Supplemental pay types:

- Tips

COVID-19 considerations:
All team members are trained on communicable disease prevention.

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person

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