Guest Services Supervisor

1 day ago

Whistler, Canada Blackcomb Springs Suites Full time

The Guest Services Supervisor is responsible for supervising the Guest Services team including Guest Service Agents, and Night Auditors. A GSS provides leadership, direction, and guidance to the team, ensuring the guests receive the highest level of service.

**Job Duties and Responsibilities**:
Supervises, trains, and manages performance of front desk staff.

Ensures each guest is provided with the best possible experience, utilizing tools and techniques provided by the Guest Service Manager.

Remains calm and alert during emergencies, heavy workloads, and other complications.

Fields guests’ complaints and inquiries while developing and negotiating the most effective solutions.

Assists the GSM in verifying and confirming all incoming OTA and third
- party reservations for accuracy, rate, payment structures and deposits as required.

Assists the GSM and GM in revenue yielding management meetings.

Perform the duties of a Guest Service Agent or Night Auditor as required.

Support and manage the signature training program for the department including reviewing calls, coaching team members, and performance managing when necessary.

Provide property site tours to potential guests with accurate knowledge of property details and services.

Ability to communicate efficiently between Guest Services Department and all other hotel departments to assure the highest level of Guest satisfaction.

Conduct performance reviews and performance management when required.

Complete daily check lists and clearly communicate through daily pass on with colleagues.

**Prerequisites**:
**Education**:
A post secondary education in hotel management is an asset. Must have excellent verbal, written and computer system skills.

**Experience**:
Must have a minimum of 3+ years of experience as a supervisor.

Must have previous experience as a Front Desk Agent or Night Auditor.

Pay: From $25.22 per hour

Expected hours: 40 per week

Additional pay:

- Commission pay
- Overtime pay

**Benefits**:

- Company events
- Discounted or free food
- Employee assistance program
- Life insurance
- Vision care
- Wellness program

Schedule:

- Day shift
- Evening shift

**Experience**:

- hotel front desk: 2 years (required)

Work Location: In person

  • Guest Service Supervisor

    1 day ago

    Whistler, Canada Westin Resort and Spa Whistler Full time

    **Start Your **Journey With Us** **WESTIN** - At Westin, everything we do is designed to help our guests be at their best, and they appreciate our supportive attitude, anticipatory service, and extensive knowledge on how to assist them throughout their stay. We are looking for dynamic people who are excited to join our team of hospitality professionals. Are...

  • Guest Services Supervisor

    2 weeks ago

    Whistler, Canada Ziptrek Full time

    Role Summary The Guest Services Supervisor ensures the highest level of service at all times by meeting the individual needs of each guest and proactively anticipating problems before they arise. This role assists with the training and shadowing of new Guest Service Agents. Guest Services Supervisors use their knowledge of Ziptrek policies and procedures to...

  • Guest Services Supervisor

    5 days ago

    Whistler, Canada Ziptrek Full time

    Role Summary The Guest Services Supervisor ensures the highest level of service at all times by meeting the individual needs of each guest and proactively anticipating problems before they arise. This role assists with the training and shadowing of new Guest Service Agents. Guest Services Supervisors use their knowledge of Ziptrek policies and procedures to...

  • Overnight Guest Service Supervisor

    2 weeks ago

    Whistler, Canada Westin Resort and Spa Whistler Full time

    **Start Your**Journey With Us** **WESTIN** At Westin, everything we do is designed to help our guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to assist them throughout their stay. We are looking for dynamic people who are excited to join our team of hospitality professionals. Are...

  • Guest Services Supervisor

    1 week ago

    Whistler, Canada Wyndham Destinations Full time

    **We Put the World on Vacation**: At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our Vacation Ownership business line includes Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club and the brand new Sports Illustrated Resorts. Our more than 19,000 associates put the world on vacation at more than...

  • Guest Service Representative

    1 day ago

    Whistler, Canada Vida Spa Full time

    **Our Values**: - ** We are mindful.** We are present in everything we do. Every employee and guest feels listened to and taken care of. - ** We are open.** Everyone is an individual with different needs. We respect and honor individuals, their beliefs, and practices. - ** We live by example** demonstrating a healthy approach to life. - ** We perform our...

  • Guest Services Agent

    2 weeks ago

    Whistler, British Columbia, Canada Executive Hotels & Resorts Full time $35,000 - $55,000 per year

    Extended Healthcare**Newly hired employees will receive 85% of the posted wage rate for the first six months of employment or until they complete 900 working hours, whichever comes first. After this period, they will receive 100% of the posted rate.**The ideal candidate is one who is focused on guest service, who enjoys interacting and meeting new people....

  • Guest Experience Supervisor

    7 days ago

    Whistler, Canada Scandinave Spa Whistler Full time

    **Guest Experience Supervisor** **Our Mission** ***To offer a haven for personal renewal in the Scandinavian age-old tradition where body and mind find peace. **Vision** ***To be recognized as the best relaxation experience in Canada while providing a meaningful workplace that encourages a balanced lifestyle. **Fundamental Values**: - Authenticity: we...

  • Guest Service Representative

    7 days ago

    Whistler, Canada Vida Spa Full time

    **Our Values** **_ We are mindful._** We are present in everything we do. Every employee and guest feels listened to and taken care of. **_ We are open._** Everyone is an individual with different needs. We respect and honor individuals, their beliefs, and practices. **_ We live by example_** demonstrating a healthy approach to life. **_ We perform our...

  • Guest Service Representative

    2 weeks ago

    Whistler, Canada Vida Spa Full time

    **Our Values** **_ We are mindful._** We are present in everything we do. Every employee and guest feels listened to and taken care of. **_ We are open._** Everyone is an individual with different needs. We respect and honor individuals, their beliefs, and practices. **_ We live by example_** demonstrating a healthy approach to life. **_ We perform our...