Order Desk Representative

**Order Desk Representative**

Do you strive to be amongst the best? Are you a problem solver who enjoys getting to the bottom of difficult situations? Are you a collaborative team-player who considers trust and respect important in building real partnerships? If so, we’re looking for you

This position will be part of the Due North(Previously known as Minus Forty QBD Corp). Our organization is the leading manufacturers of quality refrigerated and frozen food & beverage merchandisers. Our customers find the convenience, and reliability of our innovative merchandisers and business products across North America a key contributor to their business’ success. Our team of focused and friendly professionals at our two locations in Brampton and Georgetown, Canada are always happy to serve our customers, who we have been serving for over 30 years.

**Your Opportunity**

In this role, the Order Desk Representative will help drive sales and interface with multiple departments, representing customer and sales force interests, including product satisfaction and general requirements. Working within a dynamic, friendly and supportive environment, you will provide exceptional customer service support to our customers as well as internally within the organization by obtaining, analyzing and verifying the accuracy of order information in a timely manner.

**What you will do**
- Build positive relationships with customers in collaboration with Business Development Managers to ensure optimal knowledge on products, prices, availability, product uses, and credit terms.
- Gain a strong understanding of the business to support and respond to customer inquiries (product, pricing and availability) and provide accurate and timely information.
- Solve customer problems and find best possible solutions by working with internal departments
- Perform data entry in various platforms including: maintaining customer purchase orders, handling credit card sales transactions, credit collections and generating reports.
- Arrange and direct delivery and installation of products/equipment as per customer requirement. Inform customers of estimated delivery schedules, service contracts, warranties, or other information pertaining to purchased products.
- Provide management with feedback on products & services for any improvement/design modifications or general customer requirements for future product release that would lead to increased customer satisfaction.

**What you have to offer**
- Post-Secondary education, preferably a Community College Diploma/Certificate.
- Minimum two years’ experience in Sales/Customer service, preferably in a B2B environment.
- Effective and high-quality customer service and relationship management skills.
- Excellent written & spoken English
- Positive, professional attitude, handling difficult customers with ability to diffuse negative situations.
- Developing rapport and effective listening skills.
- Professionalism - patience, poise and tact and ability to deal with high volume customer traffic.
- Effective verbal and written skills - must be able to explain fairly technical parts information clearly and effectively and timely communicate with customers and accurately process orders.
- Effective organizational skills and time management skills including ability to prioritize and multi-task.
- High level of attention to detail, accuracy. and adaptable to change.

**What we have to offer**
- Competitive total compensation package
- Opportunity to be part of a dynamic and highly motivating work environment where you can develop your potential and launch an exciting career.
- We favour internal promotions as we recognize our staff’s potential.
- Add to your skill set by attending classes at colleges and universities through our tuition reimbursement program, or by attending our in-house training classes.
- We reinvest in the operation, continually investing in new technology, updating the infrastructure and creating more roles for more people.

**How to apply**
- Individuals interested in this position can forward their resume and cover letter directly through the Indeed posting link.
- No agency inquiries please.

**Salary**: $48,000.00-$52,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Tuition reimbursement
- Vision care

Schedule:

- 8 hour shift

COVID-19 considerations:
To keep our team as safe as possible we have implemented physical distancing in all departments, masks are worn at all times indoors, increase in cleaning and sanitation measures, hand sanitizer readily available, and electronic screening is done daily.

Ability to commute/relocate:

- Georgetown, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (required)

**Experience**:

- B2B Customer Service: 2 years (required)

Work Location: One loc