Customer Service Supervisor
1 week ago
The person MUST be living in Montreal and be bilingual (English and French)
The position will be reporting to the Customer service Manager
We are looking for someone wanting a new challenge and to move within the Customer service role.
The person will have experience in
- Reviewing and monitoring agents and evaluating daily tasks
- Work with management to create KPI
- Creating processes and improvements
- Ensuring the overall satisfaction and loyalty of all customers
**Skills**:
- Ease to train and and lead
- Excellent written and verbal communication skills in English and French
- Patience and tolerance
- Fast response time
- Problem-solving and decision-making skills
- Proficiency in Excel, word and other Microsoft programs
The person will be involved in creating the team and team requirements.
You must have experience in leading a team and working with clients
**Job Types**: Full-time, Permanent
**Salary**: $40,000.00-$55,000.00 per year
**Benefits**:
- Casual dress
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
Schedule:
- 8 hour shift
Supplemental pay types:
- Bonus pay
Ability to commute/relocate:
- Saint-Laurent, QC: reliably commute or plan to relocate before starting work (required)
Work Location: Hybrid remote in Saint-Laurent, QC
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