Customer Service Representative
1 week ago
Customer Service Supervisor
The Customer Service Supervisor provides frontline leadership for the efficient
execution of customer service activities.
Focused on continuous improvement, this position oversees and/or contributes to the
planning, development and implementation of procedures and activities to meet and
exceed our internal and external expectations.
What You Will Do:
- Accountable for accurate, smooth communications between Customer Service Representatives (CSRs) and their external and internal customers
- Ensure the order fulfillment and claims process is properly supported by the
- CSRs during initial entry and subsequent changes
- Assist in developing and maintaining Customer Service procedures and best
- practices
- Coach and identify talent with CSR and address performance issues
- Resolve complex customer concerns through appropriate levels. Act as a liaison
- to other departments to facilitate the resolution of customer inquiries or
- complaints
- Be willing and ready to assist at all times with any troubleshooting the team may
- need and work closely and in unison with the Team Lead
What You Offer
Degree or 3+ years of Supervisory or leadership experience
Proactively drives and leads process improvement.
Minimum of 3 years working in an office work environment
Strong Communication skills (Verbal and Written) in both French and English
2-5 or more years of customer service experience required with a focus
What We Offer:
Health benefits: medical and dental
A dynamic and welcoming work environment
On-site parking
Work-From-Home 1 day a week
Summer hours
Performance revision every 12 months
**Job Types**: Full-time, Permanent
**Salary**: Up to $60,000.00 per year
**Benefits**:
- Dental care
- Extended health care
- On-site parking
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Saint-Laurent, QC: reliably commute or plan to relocate before starting work (required)
**Language**:
- English (required)
- French (required)
Work Location: One location
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