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Customer Service

2 weeks ago

Richmond, Canada AmerisourceBergen Full time

- What you will be doing
- We are World Courier, an AmerisourceBergen Company; World Courier is a provider of premium logistics services and the leading global specialty supplier of transportation, storage and distribution services for multinational biopharmaceutical clinical trials. With more than 2,500 employees in more than 50 countries, we combine our global reach with a local presence.

Principle

**Responsibilities**:

- Capturing and meeting customer’s expectations.
- Communicates knowledge and experience to front line associates.
- Plan and schedule front line associates.
- Manage timekeeping in World Courier’s time management system
- Managing performance and evaluations for associates in their supervisory organization.
- General teaching and coaching of front-line associates.
- Keep a grasp on daily requirements and delegation of tasks.
- Ensures proper resource use on a daily basis.
- Provides status to management on daily issues & associate performance.
- Ensuring conformance to all company procedures and standards.
- Ensuring conformance to all GxP requirements.
- Complying with regulatory agencies standards (PIP, Transport Canada, TSA regulations, etc.)
- Assist the Stations Manager in training on SOPs (global and local).
- Managing temperature control requirements.
- Troubleshooting and problem management.
- Delegating all shipments to logistic specialists (customer service & operations associates).
- Monitoring TMS reports to ensure all deadlines are met.
- Follow up on all work in progress to ensure timely performance by the department.
- Assisting other departments with general questions about the operation & packaging.
- Supporting sales by providing technical expertise and participating in sales calls/presentations.
- Understanding / implementing new technology to increase productivity and performance.
- Assist with the onboarding and training of new employees
- Maintaining a favorable working relationship with all company employees to foster and promote a cooperative and harmonious working climate.
- Maximizing employee morale, productivity, efficiency, and retention.
- Demonstrating flexibility in work schedule, WC is a 24 hour company will require overtime, holiday scheduling, and weekend shifts as necessary
What your background should look like
EXPERIENCE AND EDUCATIONAL REQUIREMENTS:_
- 2 to 4 years as a leader of front-line associates and/or
- 4 years as a senior logistics specialist or other qualifying role.
- Proficiency in World Courier Systems
- University Degree in supply chain management or equivalent is a plus.
- Full understanding of Cold Chain Management.
- MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:_
- Professional manner and sense of urgency.
- Excellent interpersonal and communication skills.
- Strong organizational and time management skills.
- Exceptional work ethic and team leader.
- Professional and approachable demeanor.
- exemption/accommodation._

What AmerisourceBergen offers

We offer competitive total rewards compensation. Our commitment to our associates includes benefit programs that are comprehensive, diverse and designed to meet the various needs across our associate population.

Throughout our global footprint and various business units, we take a balanced approach to the benefits we offer. Many benefits are company-paid, while others are available through associate contributions. Specific benefit offerings may vary by location, position and/or business unit.

Schedule

Full time

Affiliated Companies:
Affiliated Companies: World Courier of Canada Ltd

Equal Employment Opportunity

AmerisourceBergen is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

COVID-19 Vaccine Policy
- exemption/accommodation._

Accessibility Policy
- AmerisourceBergen is committed to fair and accessible employment practices. When requested, AmerisourceBergen will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment._