Customer Service Supervisor

**Who are we?**

For over 40 years, Bath Fitter has been perfecting its process to deliver durable, elegant, and functional bathtub solutions. Our mission: to enhance everyday life through comfort, design, and quality. We offer an engaged culture and a collaborative environment focused on support, autonomy, and innovation. We are a growing organization that prioritizes its employees and their quality of life. That’s why we’re proud to be recognized as a **Great Place to Work®** and one of Canada’s **Most Admired Corporate Cultures**.

**In summary, what is the role about?**

The Customer Service Supervisor acts as a key liaison between customers and the plant, ensuring end-to-end process follow-up and building strong relationships with internal and external teams. They oversee customer service activities, collaborate with production and administrative departments, and ensure timely resolution of requests to guarantee customer satisfaction. In addition to leading and developing a team based in Tennessee and Saint-Eustache, they propose and implement improvements to optimize service quality.

**Why join the Bath Fitter team?**
- Flexible and Hybrid schedule
- Group insurance starting on day one
- Retirement plan with employer contributions
- Paid vacation, personal days, and additional holidays during the festive season
- Employee & corporate discounts
- High-impact projects across North America
- Creative autonomy in a collaborative environment
- A key position within the team
- On-site gym at our Saint-Eustache headquarters
- Bistro that will make you want to come to the office (varied, delicious meals subsidized by Bath Fitter)
- Employee assistance program
- Social club
- And many more benefits to discover by joining Bath Fitter

**What is the ideal profile for this position?**
- College diploma in administration, management, or a related field. A certificate in management, customer service, or continuous improvement is an asset.
- Minimum of 3 to 5 years of experience managing customer service, ideally in a manufacturing or retail environment.
- Excellent advanced oral and written communication skills in both French and English.
- Committed leadership with a proven ability to motivate, coach, and develop a team while promoting autonomy.
- Strong knowledge of customer service best practices and continuous improvement methodologies, with hands-on experience using CRM tools and performance management software.
- Availability to travel up to 10% of the time, particularly to strengthen relationships with field teams in the United States and ensure proactive, high-quality customer service.

**As a Customer Service Supervisor what will your responsibilities be?**
- Lead the customer service department by ensuring quality and performance while proposing innovative and proactive solutions.
- Actively participate in the team’s daily tasks, providing direct coaching and supporting continuous improvement initiatives.
- Create, analyze, and communicate performance indicators to achieve objectives and promote transparency.
- Serve as the primary point of contact for franchisees and branches, responding effectively to their requests and concerns.
- Collaborate with branch and franchise managers to resolve issues and identify opportunities for improvement.
- Monitor pending orders daily, maintaining regular communication with relevant teams to ensure customer satisfaction.
- Build and maintain strong relationships with production, administrative teams, and the franchise network to foster collaboration.
- Organize regular team meetings, promote safety and interdepartmental collaboration, and encourage a culture of continuous improvement.

We believe life is too short not to be passionate about what you do every day. Please note that we are primarily looking for an authentic person to help us achieve our mission. We look forward to meeting you
- At Bath Fitter corporate offices, we are committed to fostering an inclusive environment for everyone. We are dedicated to providing fair, equitable, and accessible opportunities to all current and prospective employees. If you require any accommodations during the recruitment process, they can be arranged upon request._

LI-MG1

Goudreau

You can view our full Privacy Policy here