IT Business Analyst

We’re searching for an IT Business Analyst (Remote). Are you searching for new possibilities?

Discover what’s possible, with Westland.

The Westland story is all about growth, and that means plenty of possibility for everyone on our team. Every day, Westland proves that building a great business means taking care of communities, clients, and each other with equal commitment. As we continue to open new doors, we're inviting amazing people like you to join us.

As an IT Business Analyst, you will play a pivotal role in bridging the gap between business needs and technological solutions. Your primary responsibility will involve gathering, analyzing, and documenting business requirements to facilitate the development and implementation of effective systems and processes. You will collaborate closely with stakeholders across various departments to understand their objectives and challenges, translating these insights into comprehensive and actionable plans. The role requires an innovative mindset to improve operational efficiencies and ability to influence change, with a primary focus on client needs. This position is fully remote and is open to applicants residing anywhere in Canada.

Interested in learning more?

**Why you'll love Westland**:

- An open, flexible and welcoming workplace
- Plenty of opportunities to grow and learn
- Autonomy to own your own success
- Be part of our inclusive culture, alongside an extraordinarily talented community of people with a wide variety of backgrounds
- Total rewards program that takes care of your financial, physical, and mental health
- Flexible paid Commemorative Days to celebrate days important to you
- Amplifying Communities Program to support causes that matter most to our employees

**Why we’ll love You**:

- You possess a bachelor’s degree in Computer Science, Information Technology, or a related field
- You have a minimum of 3 years of business analysis experience
- You have your Insurance License in any province within Canada (or CIP/FCIP) and have at least 3 years of experience using Brokerage Management Systems
- You have a broad understanding of IT domain experience, strong technical skills, business intelligence, and ability to fully understand the needs of the user
- You are proficient in Atlassian Suite
- You have an understanding of database systems and SQL
- You have knowledge of testing methodologies such as white/black box, unit, integration, and regression
- You are detail-oriented and have excellent written and oral communication skills

**Once here, you'll**:

- Work with stakeholders to identify and document business requirements for software development projects; write clear and concise user stories and acceptance criteria
- Conduct thorough analysis of gathered information, documenting business processes, workflows, and system requirements; create detailed specifications to guide the development and implementation phases
- Work with other departments to investigate and identify software issues; collect and analyze feedback and translate it into future product features
- Identify potential challenges and propose innovative solutions to address business issues, contributing to the overall efficiency and effectiveness of operations
- Create and maintain a prioritized backlog of user stories, bugs, and technical tasks
- Participate in sprint planning, reviews, and retrospectives to ensure that the team is meeting business objectives
- Work closely with the development, customer support, finance, and marketing teams to ensure that everyone is aligned on the product vision and strategy
- Propose improvements to automate business functions and make effective use of technology to improve customer-service experience
- Proactively identify opportunities for improvement and make recommendations to the development team and stakeholders

Want to get to know each other better? Send your resume our way.

You belong here
We strive to be much more than a great place to work. Here, you join a collective of incredibly vibrant, purpose driven, and open-minded people. Every day, Westland proves that building a great business means taking care of communities, clients, and each other with equal commitment. You will be supported and respected for who you are and for the voice you add to the conversation.