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Co Manager
2 weeks ago
**This position is for a NEW store opening in Cambridge Centre Interviews will be held in Fairview mall, Kitchener or Stone Road Mall, Guelph.**
The role of the Co-manager is to assist the Store Manager in leading the operational execution of the store to ensure exceptional customer experiences and drive profitable top-line sales growth. They drive personal sales by demonstrating and coaching to the La Senza selling behaviours to create a high performance selling culture within their team and achieve the stores sales goals. They live our values and represent the brand in their behaviours.
Role And Responsibilities
- Support Store Manager in creating a store environment that is focused on consistently delivering exceptional, positive, in-store customer experiences and demonstrate company selling behaviors
- Participate on the sales leadership team by coaching and developing associates to the Company’s selling behaviors
- Manage and resolve customer relations issues
- Support recruiting, hiring, and onboarding processes to ensure the store is fully staffed to Company’s guidelines
- Support the talent management lifecycle of Sales Associates, including assessment, training, retention, career development, succession planning and recognition
- Lead and delegate, as appropriate, the execution of all company initiatives
- Promote and create a positive work environment, and effectively resolve associate relations issues
- Support the physical inventory process and support the physical inventory process and other store the strategies to reduce shrink
- Ensure standard operating procedures are followed, including damages, transfers and other compliance-related items
- Ensure compelling visual merchandising strategies and presentation standards are achieved and maintained, including identifying and executing sell down strategies
- Analyze the business and create /communicate (SMART) action plans that optimize results and ensure effective execution of all operational activities
- Support the Store Manager in creating weekly schedules, managing store payroll budget and controllable expenses
- Ensure replenishment processes are efficient and the sales floor is full and abundant with all styles, colors, and sizes represented in conjunction with executing the brand guide
- Support and reinforce all activities related to providing a safe working environment
- Ensure that housekeeping and maintenance of store is executed properly
- Lead with professionalism and behaviours guided by the company values
Key Success Criteria
- Minimum 1-3 years of retail supervisory or Management experience, clothing preferred
- Ability to foster an environment of exceptional customer service and optimize the Company selling model
- Ability to effectively delegate, follow up and communicate with all levels of the organization
- Ability to assess talent, coach, develop and manage performance
- Business acumen with strong strategic and analytical skills
- Schedule flexibility to include evenings, weekends and non-business hours
- Ability to manage complex and competing priorities through time management and organizational skills
- Professional demeanor that reinforces brand and company standards
**Job Types**: Full-time, Permanent
**Salary**: $19.00 per hour
**Benefits**:
- Casual dress
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Store discount
- Vision care
Flexible Language Requirement:
- French not required
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Evenings
- Evening shift
- Holidays
- Morning shift
- Weekend availability
Supplemental pay types:
- Bonus pay
- Overtime pay
Ability to commute/relocate:
- Cambridge, ON: reliably commute or plan to relocate before starting work (required)
**Education**:
- Secondary School (preferred)
**Experience**:
- Retail management: 1 year (required)
Work Location: One location
