Manager
1 week ago
Our Regional Coach is looking for someone like you to bring your exceptional skills and experience with you and join us as our newest **Practice Coach **in our Prince Albert clinic.
The **Practice Coach** plays a critical role within FYidoctors and is crucial for coaching staff on processes, programs, products and ongoing education. Not only that but you are truly business-minded and know how to take strategic business goals and turn them into outstanding results. You will be expected to become fully cross-trained to assist staff with patient service and sales.
This position is a **full-time, permanent role** working **40** hours per week.
**What Will You Be Doing?**
- Fostering collaboration and teamwork among practice staff through building trust and commitment within your workgroup
- Training, development and coaching of staff to FYidoctors processes, programs, and products
- Ensuring the delivery of world class customer service to our patients
- Setting and driving clinic metrics to achieve success and growth
- Hiring, onboarding and training of new staff
- Scheduling of staff and doctors to meet business requirements
- Responsible for keeping business expenditure within budget.
- Submitting, tracking and allocating payments received from third party benefits
- Banking deposits and reconciliations
- Inventory management
- All leadership aspects of daily clinic operations
**What Do You Bring?**
- Minimum two years experience in a customer service focused retail environment
- Minimum two years experience in a coaching or leadership role
- Proven track record of achieving strategic business goals/KPI’s to sustain growth
- Experience in an optical environment is an asset
- Excellent organization and time management skills
- Excellent oral and written communication skills
- Ability to adapt and respond quickly to changing priorities via critical thought and problem solving
- A reputation for delivering results through successful people management
- General PC knowledge, including Microsoft Office (Word, Excel, PowerPoint, Outlook)
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