Cashier/customer Service

**Brief Company Summary**

The Market & Smør is a zero food-waste market that provides quality produce and healthy to-go foods. The Market has won several awards and recognition for the quality of foods and mind-blowing customer service. We are excited to add to our team of insanely talented, passionate and hard working people

**Position Summary**

The Market Cashier is responsible for ensuring that each customer feels overly welcomed into The Market, has an outstanding experience and is to take care of any issues they might have. The Market Cashier is responsible for balancing the cash, ringing items through properly and using the POS system efficiently. Market Cashiers are responsible for the creation of the mind blowing customer experience that we are known for, to be knowledgeable about food, fresh produce and what to do with it and to share intelligent information when conversing with customers.

**Core Job Responsibilities**
- Provides a positive customer experience with fair, friendly, and courteous service.
- Memorizes top 40 PLUs and uses them properly
- Registers sales on a cash register by scanning items, itemizing and totalling customers’ purchases.
- Resolves customer issues and answers questions.
- Bags purchases if needed.
- Processes return transactions.
- Follows through on Opening and Closing List with efficiency and completely
- Ensures tags are in good shape and prices are correct.
- Works with other departments to ensure proper sale prices are communicated on a daily basis.
- Itemizes and totals purchases by recording prices, departments, taxable and nontaxable items; and operating a cash register.
- Thinks quickly on the spot to fix problems
- Communicates clearly with Inventory Manager about prices, scanned items and inventory changes
- Discounts purchases by redeeming coupons.
- Collects payments from customers and makes change for cash.
- Verifies credit acceptance by reviewing the debit machine before the customer leaves.
- Balances the cash drawer by counting cash at opening and closing.
- Provides pricing information by answering questions.
- Maintains checkout operations by following policies and procedures and reporting needed changes.
- Maintains a safe and clean working environment by complying with procedures, rules, and regulations.
- Contributes to team effort by accomplishing related results as needed.
- Has a thorough understanding of fresh produce and what to do with it.
- Memorizes The Welcome and walks new customers through The Market with it.
- Utilizes First In, First Out (FIFO) systems.
- Stocks items efficiently and effectively minimizing waste
- Takes pride in product knowledge, community partners that we work with and can communicate this with customers effectively.

**Qualifications include**:

- Attention to detail
- Excellent communication skills
- Quick thinking
- Ability to work with mínimal functional direction
- Ability to work quickly and efficiently

**Working conditions**

This is a retail environment. There are many hours standing on your feet while being customer-facing.

There are many hours with the public coming in and out of the retail with many different interactions.

**The physical requirements of a Market Cashier include**:
Regularly required to walk or stand;
Regularly lift and/or move up to 23kg (50lbs.);
Will be required to perform tasks involving firm grasping;
Occasionally be required to bend, twist or squat.

Will be involved in frequent repetitive hand actions.

Will be required to reach above shoulder height and below waist level.

**Job Types**: Full-time, Permanent

**Salary**: $16.00-$18.00 per hour

**Benefits**:

- Casual dress
- Dental care
- Discounted or free food
- Extended health care
- On-site parking
- Vision care

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Cobourg, ON: reliably commute or plan to relocate before starting work (required)