Customer Service/cashier

**Position title**:_Market Cashier_

**Reports to**:_Front of House Manager_

**Brief Company Summary**

Welcome, we are so happy to have you here

The Market & Smør is Cobourg’s downtown fresh market. We are a leader in customer experience and exceptional, quality foods and produce.

The Market puts customer experience and exceptional foods at the heart of our brand. We operate in a zero food-waste capacity. We have proven that people can shop in a beautiful space with the best foods and that employees can work in a professional, career-driven atmosphere while being challenged and doing what they love. Opening in 2019 and serving hundreds of customers since, we are looking for someone to help us continue succeeding in what we do best.

**What a Customer Cashier does**

As the Customer Service Cashier for The Market & Smør, you’ll have an impact on hundreds of people in your community each week. Your goal is to make people feel better than when they came in as you help them purchase what will nourish them, their families, and their friends. You will use food to connect to people and you will be an integral part of a 7 department company that works in unison to provide the most exceptional services to all of our guests. Your success will have a direct impact on our customers and community.

Working with The Market & Smør, you are provided with a host of benefits. These include full benefits for full-time employees, a supportive atmosphere that strives to reach goals and succeed as a team, multiple departments to work in, respect and value for open communication and learning opportunities that will enhance your career. Other bonuses include on-site parking, casual dress, store discount and more.

**To be considered for this role, here are the skills that we are looking for**:

- At least one year in a similar role with similar responsibilities
- You must be an excellent communicator and quick thinking, someone who understands the experience of a shopper and their connection to food and service
- You must be able to understand the impact that food has on people
- You must be able to cash people out properly and quickly and balance tils at the end of the night
- You must understand the importance of thorough product knowledge

**Core Job Responsibilities**

As a Market & Smør Customer Service Cashier, you’ll be on your feet, meeting the needs of our guests and ensuring that they are being rung through and going home with the best quality foods. You will be responsible for:

- Provides a positive customer experience with fair, friendly, and courteous service.
- Memorizes top 40 PLUs and uses them properly
- Registers sales on a cash register by scanning items, itemizing and totaling customers’ purchases.
- Resolves customer issues and answers questions.
- Order Fresh Flowers
- Processes return transactions.
- Follows through on Opening and Closing List with efficiency and completely
- Ensures tags are in good shape and prices are correct.
- Works with other departments to ensure proper sale prices are communicated on a daily basis.
- Itemizes and totals purchases by recording prices, departments, taxable and nontaxable items; and operating a cash register.
- Thinks quickly on the spot to fix problems
- Communicates clearly with Inventory Manager about prices, scanned items and inventory changes
- Discounts purchases by redeeming coupons.
- Collects payments from customers and makes change for cash.
- Verifies credit acceptance by reviewing the debit machine before the customer leaves.
- Balances the cash drawer by counting cash at opening and closing.
- Provides pricing information by answering questions.
- Maintains checkout operations by following policies and procedures and reporting needed changes.
- Maintains a safe and clean working environment by complying with procedures, rules, and regulations.
- Contributes to team effort by accomplishing related results as needed.
- Has a thorough understanding of fresh produce and what to do with it.
- Memorizes The Welcome and walks new customers through The Market with it.
- Utilizes First In, First Out (FIFO) systems.
- Stocks items efficiently and effectively minimizing waste
- Takes pride in product knowledge, community partners that we work with and can communicate this with customers effectively.

**Qualifications**

Qualifications include:

- Attention to detail
- Excellent communication skills
- Quick thinking
- Ability to work with mínimal functional direction
- Ability to work quickly and efficiently

**Working conditions**

This is a retail environment. There are many hours standing on your feet while being customer-facing.

There are many hours with the public coming in and out of the retail with many different interactions.

**Physical requirements**

The physical requirements of a Market Cashier include:
Regularly required to walk or stand;
Regularly lift and/or move up to 23kg (50lbs.);
Will be required to perform tasks involving firm gr