Field Support Technician
2 weeks ago
Field Support Technician
Passport is a leading developer of technology-based solutions and services for the highly regulated payments, gaming, and financial services markets in the US, UK, and Canada. Passport's pursuit of excellence is driven through diversity, inclusion, and collaboration as we strive to create opportunities for all stakeholders to thrive.
As a Field Support Technician with Passport Technology, you will play a crucial role in ensuring the optimal performance and functionality of our technology solutions. Your responsibilities will include providing technical support, troubleshooting hardware and software issues, and maintaining strong client relationships. The Field Support Technician will work directly with clients to address their needs and contribute to the overall success of our products.
General Duties:
- Provide on-site technical support to our customers, troubleshooting hardware and software issues related to our products.
- Install, configure, and maintain our hardware and ensuring they meet quality and performance standards.
- Conduct regular preventative maintenance and updates to keep equipment running smoothly and efficiently.
- Diagnose and resolve technical problems, utilizing both remote assistance tools and on-site visits as necessary.
- Document technical issues, solutions, and procedures in Company ticketing system for future reference and knowledge sharing.
- Train casino personnel on the proper use and maintenance of our products.
- Communicate effectively with clients, providing clear explanations of technical concepts and solutions.
- Collaborate with internal teams, including engineering and product development, to relay customer feedback and contribute to product improvement.
- Maintain accurate records of service calls, repairs, and client interactions within the Company’s ticketing system.
Qualifications and Experience:
- Proven experience (3+ years) as a Field Support Technician or similar role, with experience in servicing hardware and software.
- Knowledge of payment, loyalty, technology, hardware, and software systems.
- Strong troubleshooting skills, with the ability to diagnose and resolve technical issues effectively.
- Excellent communication and interpersonal skills to interact with both technical and non-technical stakeholders.
- Customer-focused approach with a strong commitment to client satisfaction.
- Ability to work independently and adapt to changing environments and priorities.
- Familiarity with remote assistance tools and basic networking concepts.
Certifications and Licensing Requirements:
- Relevant technical certifications such as CompTIA A+, Network+, or vendor-specific certifications are advantageous.
- Valid Driver’s License
Physical Requirements:
- This role involves frequent travel to casino locations to provide on-site technical support.
- Physical ability to lift and move equipment as needed for installations and repairs.
- Ability to lift 30 lbs.
Pay: $28.00-$32.00 per hour
Expected hours: 35 - 44 per week
**Benefits**:
- Dental care
- Paid time off
- Vision care
Schedule:
- Monday to Friday
Supplemental pay types:
- Overtime pay
Application question(s):
- Hardware Installation experience (casino experience is a bonus).
**Experience**:
- Technical Installations: 3 years (required)
Work Location: In person
-
Lead Field Service and Support Technician
2 weeks ago
Edmonton, Canada Passport Technology USA, INC. Full timeField Support Technician Passport's pursuit of excellence is driven through diversity, inclusion, and collaboration as we strive to create opportunities for all stakeholders to thrive.Passport is a leading developer of technology-based solutions and services for the highly regulated payments, gaming, and financial services markets in the US, UK, and...
-
Field Technician
4 hours ago
Edmonton, Canada Calmont Group Full time**WHY CALMONT** At Calmont, you are more than just an employee, everyone is a respected and valued member of our team. We provide a supportive work environment which enables personal and professional growth. **ABOUT THE ROLE** Join our team and experience a rewarding and challenging work environment. We are currently accepting resumes from **skilled** and...
-
Field Technician
1 week ago
Edmonton, Canada Unified Automation Inc. Full timeField technicians are responsible for the installation, servicing, programming and configuration of our equipment. Training and on-site installation best practices will be provided. New recruits will be put in the field with existing technicians. 3 Years Network and IT knowledge/Field Experience is a must. Lifting and moving equipment will be a requirement...
-
Field Technician
1 week ago
Edmonton, Canada Focal Systems Full time**Company Description** Focal Systems is the industry leader in retail AI solutions. We are a Silicon Valley-based startup that has more than doubled in size every year since our founding. Our mission is to automate and optimize brick and mortar retail using deep learning computer vision. Focal has been deployed at scale with the top retailers in the world....
-
Field IT Support Technician
1 week ago
Edmonton, Canada EezIT Full timeWe are seeking a Field IT Support Technician on a casual contract basis to support clients with various hardware and software issues. This is a perfect opportunity for freelance technicians or IT professionals looking for a flexible side income. You will make your own schedule using our internal calendar and take on work based on your availability. **Key...
-
Field Service Technician
5 days ago
Edmonton, Canada Import Tool Corp Ltd. Full timeOperating since 1952, **Import Tool** has been the premiere leader in providing liner hanger tool systems including completions and packers, stage cementing tools, inner string cementing services, non-rotating drill pipe casing protectors, well-bore clean-up tools and services, float equipment and casing accessories to many successful Canadian Oil and Gas...
-
Field Technician
1 week ago
Edmonton, Canada NDT Global Full timeNDT Global is the leading provider of ultra-high-tech diagnostic inspection solutions, advanced data analysis and integrity assessment services for ensuring the safety and longevity of energy-sector infrastructure assets. Recognized as the forerunner in ultrasonic inspection technologies comprising Pulse Echo, Pitch-and-Catch and Phased Array, as well as...
-
I.t. Field Service Technician
2 days ago
Edmonton, Canada MBI I.T. Services Full timeWe are currently hiring for a contract I.T Field Service Technician job in **Duration**: 3 MONTHS (possibility of an extension). **I.T. Field Service Technician job responsibilities**: - Maintains, troubleshoots, and repairs computer systems, hardware and computer peripherals. - Documents, maintains, upgrades or replaces hardware and software systems. -...
-
Field Technician
1 week ago
Edmonton, Canada NDT Global Inc Full timeThe goal of the Field Technician is to learn the practical techniques required for the preparation of tools as well as the safe execution of pipeline inspections, including on-site activities required to load, launch, receive and retrieve the tools. **Responsibilities**: - Assembly, testing, and configuration of inspection tool in the workshop prior to...
-
Field Technician
24 hours ago
Edmonton, Canada Isco Industries, Inc. Full timeDo you love travel, hands-on work and meeting new people? Our team of Field Technicians have a one-of-a-kind role that values independent work, problem solving, customer assistance, and seeing a job through from start to finish. The ideal Field Technician will thrive in a variety of environments throughout Canada. ISCO is a family-owned and operated piping...