Operations Manager

About Symcor

Symcor enables secure data exchanges and supporting business processes, to help clients succeed in an evolving digital world. Trusted by Canada's largest institutions for over 25 years to support their digital transformations, Symcor aligns industry participants to solve common challenges in the most effective and efficient way.

**The Opportunity**:
Manages people and operations of assigned department(s) (e.g., may include multiple teams shifts/sites) in order to deliver on business goals including financials, employee engagement, etc. The role is also responsible for managing resources, identifying process improvements, and fostering a collaborative work environment to ensure alignment, and optimize effectiveness, efficiency and service delivery within scope, schedule, and cost.

This is an in-person role.

Bilingual role.

**What you will do**:

- Manage operations to meet business, financial and human capital goals and targets established for the department and support the Symcor growth strategy and plan.
- Ensure client deliverables are met by collaborating with other teams to plan and organize workflow, and manage resources, execute activities, review reports, and resolve issues/incidents to ensure client deliverables including service level schedules (SLS), client satisfaction (CSAT) and change request/project targets are met/exceeded.
- Meet Symcor Risk, Privacy, Security and BCP Requirements by collaborating with internal teams to develop and/or implement controls/measures to meet audit requirements and client contractual obligations in accordance with policies, procedures and standards. Conduct testing and validation of controls to identify gaps and take corrective action in preparation for internal/external audits.
- Lead team by completing workforce planning including developing and recommending organizational structure and staffing for the department
- Lead and manage employees by inspiring and motivating staff, managing performance, providing support to resolve issues, mentoring, coaching, promoting and enhancing the professional development of staff through training and succession planning, and conducting team meetings to help drive employee engagement, ensure optimal performance and quality assurance from employees.
- Review and approve operational requirements document within timelines to meet service levels when onboarding a new business or accommodating client changes in department/site/area.
- Drive continuous improvement fostering an innovative, continuous improvement environment
- Ensure all client jobs are completed as assigned with high level of accuracy in accordance with very specific client and Symcor procedures, quality standards, service level agreements and strict client productivity deadlines to avoid financial penalties.
- Conduct error control checks by reviewing and validating cash books, G/L accounts and reports to ensure accuracy within required timeframes.

**What you need to have to succeed**:
**Education**:

- Post-Secondary Education and/or equivalent years of related experience.

**Experience**:

- 5+ years of experience in people management preferably within an operations environment.

**Skills**:

- Advances MS Office
- Advances Computer Skills
- Strong people management/leadership skills including experience in motivating, and engaging individuals.
- Extensive knowledge of organizational structure and strategy, service level agreements, goals, values and vision.
- Overall knowledge of client requirements, process workflows, policies and procedures.

**What's in it for you**:
At Symcor, we define our success by what we help others achieve. We were created to support our clients and, through our products, services, and solutions, protect and strengthen their brands. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program that includes a competitive compensation package, flexible benefits and time away options, retirement and savings plans and a commitment to your overall health and well-being through our myWell-being program.
- Leaders who support your development through coaching and managing opportunities.
- Ability to make a difference and lasting impact.
- Opportunities to do challenging work and progressively take on greater accountabilities for growth.
- We foster an inclusive atmosphere of One Symcor with our philosophy of +1 Unique You®, we harness each employee’s uniqueness, different skills, backgrounds, and perspectives to contribute to mutual success. It is the diversity of our people and the inclusive environment that has been and will always be key to Symcor’s success.