Seasonal Customer Service Representative

4 days ago

Langley, Canada Saint Gobain Full time

**WHY DO WE NEED YOU?** Schedule**: Monday to Friday
**Status**:Full Time, seasonal (1 year), On-site

**Here’s what you’ll be responsible for in this role**
- Understand customer needs and advise best solutions for a positive customer experience
- Address client inquiries regarding order status and complete order adjustments in a timely manner and creating new customer accounts for sales team
- Liaise with head office and other branches from across Canada to solicit inventory to meet customers’ needs
- Updating, referencing, and maintaining customer accounts in our inventory/CRM system
- Enter orders for other branches in accordance with procedures for special materials and interbranch shipping
- Updating and referencing the company’s CRM system (Oracle)
- Supply and inform clients of pricing, credit terms as well as entering orders in system
- Investigate and troubleshoot customer service issues and offer solutions to our customers achieve their goals
- Other duties as required.

**IS THIS JOB FOR YOU?** Here is what’s important to have to apply**:

- Strong team player with excellent customer service skills and able to build and maintain lasting relationships with customers
- Proactive & Positive to think like a customer, act like an owner, provide solutions and execute with impact
- 2+ years’ experience in a similar role dealing with customer in-person
- Exceptional verbal and written communication skills
- Strong problem identification and resolution skills
- Computer experience: Microsoft Office,
- Excellent organizational skills and attention to detail
- Enjoys working in a fast-paced customer facing environment.

**A LITTLE MORE ABOUT US** Kaycan** **is a subsidiary of Saint-Gobain** - the world’s largest building materials company with a 350-year legacy of innovation and growth. Saint-Gobain group is leader in sustainable product development and environmental stewardship. We’re proud to that Saint-Gobain North America was recognized by Top Employers institute as on the best workplaces in North America & Canada.

**Kaycan** has an exciting career opportunity for a **Seasonal **Customer Service Representative** **based in **Langley** **to join our team. This is a great chance to join a Top Employer and contribute to our growth and success.
**TO MAKE SURE NOTHING IS FORGOTTEN** WHY WORK WITH US?**

At Saint-Gobain, our employees have pride in belonging to an organization whose culture is made up of these core values: Trust, Empowerment, & Collaboration. Our company encourages diversity and inclusion in all its forms while our products make the world a more beautiful, safer, and sustainable home.
**Legal Statement**

However, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors.

In addition to base salary, this position is eligible for an annual bonus. The targeted bonus amount is TARGET BONUS 7% of base salary based on company and individual performance measures.

The Total Target Cash range (base pay and annual bonus) for this position, is $42,800 to $48,150. Bonus payments are part of variable compensation and by nature can vary based on company and individual performance and is not a guarantee.

Job Reference: CAN01148

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