Customer Service Specialist

18 hours ago

Woodbridge, Canada Best Way Stone Ltd. Full time

Paving a Brighter Future Together_

**Who we are**:
We strive to be there for our customer when others are not and that there is always a solution to our customer’s needs.

**What we offer**:
We offer a comprehensive compensation package, which includes:

- A competitive wage, dependent on education, skills and experience.
- Group Benefits (Health, Dental, HCSA).
- Life Insurance
- Company sponsored events
- Employee & Family Assistance Plan (EFAP)
- Wellness Program
- Uniform/Casual Dress
- Paid time off
- Group RRSP match program
- Training & Development Internal succession planning and more.

**About the opportunity**:
To meet the needs of our constantly evolving clientele, Best Way Stone is looking to expand our Customer Service Team, which supports customers by providing knowledgeable information, answering questions and responding to grievances. Located at our Head Office in Woodbridge, the Customer Service Specialist will be responsible for acting as a liaison between Best Way Stone and its customers.
- Demonstrated prior customer service or related experience.
- Mandarin language skills are considered an asset.
- Knowledge of pre-cast concrete landscaping products is considered an asset.
- Problem solving and math skills are required.
- Excellent customer service skills.
- Ability to understand and follow instructions, and ability to read, retain and comprehend guidelines, policies and procedures applicable to the position.
- Ability to work independently as well as within a team.
- High attention to detail and organization for accurate order entry and tracking.
- Strong organizational skills with ability to maintaining documentation, setting priorities and timelines.
- Ability to provide regular and predictable attendance.
- Ability to lift 25 pounds.
- To be successful in this role, you will:_
- Have a mindset of problem-solving, clear communication and creating a respectful team environment.
- Have an ability to organize and manage detail work, as well as work independently and balance multiple tasks.
- Be self-motivated, demonstrating initiative to set priorities, work plan, and schedule to achieve goals, with an interest in continual learning/training.
- Be reliable and punctual.
- Be able to work independently, as well as part of a team.
- Be able to make quick decisions in a fast-paced environment.
- Some of the responsibilities for this role include:_
- Enter purchase orders, confirming order dates, taking phone orders and entering phone and fax orders into the computer system.
- Answer customer inquiries and communicate with our dealers and contractors.
- Assisting the sales team with customer relations.
- Process all cash and credit card transactions and ensure payments received balance daily.
- Providing customer service and assistance with choosing product, delivery arrangements and payment.
- Perform tractor-trailer checks to ensure load accuracy before delivery.
- Assisting with completion of special projects as needed and assigned.

Hours will vary with business demands and may range from 7am start to 4pm or 5pm finish time. Overtime is frequent during peak selling months from May to September. The role works Monday to Friday, with Saturdays being required during peak selling months.

Thank you for your interest in Best Way Stone. Only those who are selected for an interview will be contacted.

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