Internal Service Coordinator

2 days ago

Milton, Canada Milton Hyundai Full time

**Introduction**:
Milton Hyundai is looking for an enthusiastic, and detail-orientated Internal Service & Warranty Administrator to join our established fixed operations team.

**Company**:
Based in Milton, Milton Hyundai is a member of an automotive group that includes three dealerships in Milton, and has been in operation for over 60 years. In that time of being in the automotive business, our group believes in making its customers feel welcome and comfortable, and are passionate about providing a 'wow' experience.

**Position Overview**:
The Service Coordinator/Internal Service Advisor role is to support the service department operations by maintaining process efficiencies and meeting deadlines for a number of key areas within the Service Department. These key areas include: internal vehicle processing, sold vehicle preparation for deliveries, service customer appointment coordination, as well as support the warranty submission process.

**Duties and Responsibilities**:
1. **Internal Vehicles** - Open repair orders (RO’s) and follow vehicles through all aspects of the service shop and detailing life cycle, ensuring each vehicle is lot ready within five (5) business days.

3. **Service Appointment Coordination **- Answers all incoming service appointment calls in a courteous, professional, and timely manner. Recommends applicable services due on vehicle and books future service appoints in system.

4. **Warranty** - Submit and process all ‘factory’ claims multiple times per week, and must be within the allowable time frame (30 days) as required by Hyundai Canada.

5. **Service/Parts Advisor Support** - Provide customer service desk coverage on the Service Advisor and/or Parts Advisor desks, as directed by Fixed Operations Manager during peak times, vacation coverage, and/or short durations to fill gaps in Advisor schedules.

**Qualifications**:

- Excellent organizational skills - being able to monitor open repair orders and current status of vehicles while in for repair, keeping customers informed at all times. Excellent follow-up skills
- Minimum one (1) year of automotive service experience preferred
- Experience processing internal vehicle reconditioning considered an asset
- Experience processing warranty claims considered an asset

**Desired Skills & Experience**:

- Excellent communication and interpersonal skills and a desire to ensure 100% customer satisfaction
- Good presentation skills, able to explain the features, benefits and advantages of recommended services and required repairs to customers while their vehicles are in for servicing
- A team player with a positive attitude
- Working knowledge of the Reynolds & Reynolds and/or PBS operating system would be an asset

**Office Hours**
- Regular office hours for this position are Monday-Friday 7:30a-4:30p

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