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Housing Case Manager

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Winnipeg, Canada RaY Full time

**TITLE**: REST CASE MANAGER - FOCUS ON 2SLGBTQIA+ COMMUNITY
- **DEPARTMENT**: HOUSING
- **PROGRAM**: TRANSITIONAL HOUSING
- **REPORTING TO**: REST TEAM LEAD AND THE DIRECTOR OF HOUSING
- **HOURS**: FULL-TIME, 37.5 HOURS WEEKLY
- **SCHEDULE**:HOURS MONDAY - FRIDAY, 1:00PM - 9:00 PM, SOME WEEKENDS WILL BE REQUIRED
- **HOURLY WAGE**: STARTING AS $21.20 PER HOUR, DEPENDENT ON QUALIFICATIONS AND EXPERIENCE

**ABOUT RAY**

**Mission**:To provide youth with what they need, on their terms, to better their lives.

**Vision**:RaY’s vision is that all youth have the opportunity to live a healthy and secure life; that they are given the chance to develop a belief in themselves through tools, information and programs that build personal capacity in order to be self-sufficient and no longer need RaY’s services**.**

**ABOUT THE ROLE**

RaY Emergency Shelter and Transition (REST) Program:
The REST program provides safe, adequate housing for street-entrenched youth attempting to transition off the street and into independent living. Youth in the program are provided the opportunity to stabilize themselves and focus on achieving their short-term goals which will lead to successful, long-term tenancy.

**Purpose of the Position**:
Reporting to the REST Team Lead and Housing Manager, the REST Case Manager will have a strong focus on the 2SLGBTQAI+ community and will utilize their network and experience to support youth transitioning from street life and into the program, eventually assisting them with the transition into their own independent living. The REST Case Manager will create and facilitate programming and activities, facilitate Life Maps and goal setting with youth, organize and teach workshops to participants, provide resources, and acts as an overall mentor to youth. The REST Case Manager is responsible for assisting with and maintaining program statistics.

**EDUCATION AND EXPERIENCE**:

- Experience working within the not-for-profit sector
- Women and Gender based studies, Child and Youth Care Diploma or University degree in a related field, or acceptable equivalent and related experience
- Preferred certification: Level C-CPR, NVCI, ASIST, Motivational Interviewing
- Minimum of 3 years of experience working in a similar role
- Valid driver’s license
- Criminal Record Check, Child Abuse Check and Driver’s Abstract
- Proficiency in MS Office, Google Products and general comfort with technology

**SKILLS AND ABILITIES**

REQUIRED ASSETS:

- Demonstrated knowledge and/or experience working with or as a member of the 2SLGBTQIA+ community
- Demonstrated commitment to _Here and Now: The Winnipeg Plan to End Youth Homelessness_
- Creative problem solving and strong advocacy skills
- Experience working with vulnerable youth or other at-risk populations
- Strong working knowledge of harm reduction principles
- Responsible, organized, and detail oriented
- Excellent interpersonal, communication and written skills
- Cultural competency knowledge, experience, and awareness
- Capacity to build and maintain strong relationship with partner agencies and service providers
- Ability to function independently while also working as part of a frontline team
- Ability to multitask and prioritize in a fast-paced environment with mínimal supervision
- Must have a familiarity of resources that are available to youth in Winnipeg; specifically housing and 2SLGBTQIA.
- Must possess knowledge of street life in the inner-city including gang activity, substance use, and sexual exploitation.

**KEY RESPONSIBILITIES**

The responsibilities of the REST Case Manager include, but are not limited to the following:
CASE MANAGEMENT
- Build trusting relationships with homeless and marginalized youth and young adults with an emphasis on the 2SLGBTQIA+ community who access services and resources through RaY
- Create a safe and inclusive environment for 2SLGBTQIA+ participants
- Connect youth to necessary and relevant resources, accessed through referral and direct provision
- Act as a liaison and provide referrals to other necessary services, both internally and externally
- Facilitate home visits and transition planning
- Act as an advocate in a variety of systems including EIA and housing supports/services
- Support participants in attaining housing stability through eviction prevention and life skills development which may also include brief crisis interventions.
- Impart information and direction that will empower youth and young adults to make informed and healthy decisions in the hopes of improving their quality of life
- Work in cooperation with RaY’s integrated service team and determine effective collaborative strategies that formulate best youth care practices
- Refer youth to culturally relevant community services

YOUTH CARE
- Maintain a keen awareness of internal and external resources and develop partnerships, such as cultural and 2SLGBTQIA+ services in Winnipeg, connect with them to provide resources and workshops
- Participat