Customer Support Technician

2 weeks ago

Mississauga, Canada Severion Inc Full time

**Job Posting: Client Support Technician (Level 1) SaaS Implementation**

**Type**: Full-Time

Are you a detail-oriented and tech-savvy individual looking to kickstart your career in customer support? Do you enjoy helping clients get set up for success while learning the ropes of SaaS operations? Join our team as a **Client Onboarding & Support Technician**—an entry-level role with a clear path to become a Customer Support Manager

**About Us**
We are a leading provider of CRM solutions designed to streamline union operations and empower organizations to build stronger member relationships. Our platform is transforming the way unions work, and we’re looking for a dedicated technician to support our growing client base and assist in delivering exceptional onboarding experiences.

**What You’ll Do**
As a Client Onboarding & Support Technician, your primary responsibilities will include:

- **Client Onboarding**: Assist new clients with account setup, product walkthroughs, and initial training.
- **Data Cleanup**: Help organize, clean, and import client data to ensure smooth system transitions.
- **Software Support**: Assist clients in using core features of our CRM, including mass communications, web posting, and other essential modules.
- **Support to Customer Support Manager**: Work closely with the manager to implement onboarding checklists, manage support tickets, and ensure timely responses to client inquiries.
- **Documentation & Reporting**: Maintain accurate records of onboarding progress, data status, and common support issues.

**What We Offer**
- **Career Growth**: Clear path to progress into a Customer Support Manager role as you gain experience.
- **Competitive Compensation**: Base pay plus performance-based bonuses tied to client onboarding success and data quality.
- **Learning Environment**: Comprehensive training and mentorship to build your skills and knowledge.
- **Collaborative Culture**: Work alongside a supportive team focused on client success and continuous improvement.
- **Dynamic Office Setting**: Engage with clients and teammates in a vibrant, collaborative environment.

**What We’re Looking For**
- **Technical Aptitude**: Comfort with learning new software, managing data, and supporting digital communications.
- **Strong Attention to Detail**: Ability to identify and fix data errors, ensuring accuracy and consistency.
- **Communication Skills**: Clear and professional verbal and written communication with clients and colleagues.
- **Initiative**: Proactive approach to learning and supporting both clients and the team.
- **Team Player**: Enjoy working in a collaborative, in-office environment, with flexibility to adapt.

**Work Environment**
- **In-Office Position**: This role requires full-time attendance at our Mississauga office.

Pay: $37,000.00-$47,000.00 per year

Additional pay:

- Bonus pay

**Benefits**:

- On-site parking
- Paid time off

Schedule:

- Monday to Friday

Work Location: In person

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