IT Support Technician

**IT Support Technician**

AtkinsRéalis is one of Canada's largest private sector nuclear engineering groups. We have been providing a wide range of services to the nuclear industry in Canada and around the world since for more than 60 years. We are proud to be the steward of Canadian CANDU nuclear technology.

**Location: Mississauga, Ontario**

**Your role within the team**:

- Provide technical support to end-users for hardware, software, and network issues.
- Perform regular maintenance and updates on desktop systems.
- Assist with the setup and deployment of new equipment.
- Provide support to video conference room and equipment.
- Maintain accurate records of support requests and resolutions and ensure tickets are closed within the Service Level Agreements (SLA) period.
- Collaborate with other IT team members to ensure seamless IT operations.
- Provide training and guidance to end-users on best practices and IT policies. This may include writing end user documentation.
- Ensure compliance with company IT policies and procedures.

**Why choose AtkinsRéalis as an employer?**

Because we offer:

- The opportunity to work on various major projects for internal and external clients.
- An exciting environment where work-life balance is important.
- A wide array of learning and development opportunities.
- Competitive pay, flexible benefits, an employee share plan, and a defined contribution pension plan.
- A work environment focused on health and safety.
- A college diploma in Information Technology, or equivalent work experience in the field.
- CompTIA A+ certification or equivalent experience.
- 3-5 years of experience.
- Exceptional problem-solving abilities with a knack for addressing complex technical challenges.
- Effective communication skills and ability to work collaboratively with other IT professionals.
- Ability to multitask and function in a fast-paced environment.
- A customer-centric approach, consistently delivering service that meets and exceeds expectations.
- Fluent in English, with proficiency in French considered an asset, ensuring clear and effective communication.
- Strong knowledge of the Microsoft Windows operating systems and Office 365
- Strong knowledge in the installation and configuration of workstations and their peripherals including mobile phones.
- Eligibility to secure a LEVEL II - SECRET security clearance, demonstrating trustworthiness and responsibility.
- May have to lift equipment weighing up to 30 kilos.
- May have to work at other offices near the main office.
- Occasional overtime work on evening and weekends.

At AtkinsRéalis, we seek to hire individuals with diverse characteristics, backgrounds, and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion, or disability, but enriches itself through these differences.

AtkinsRéalis cares about your privacy. AtkinsRéalis and other subsidiary or affiliated companies of AtkinsRéalis (referred to throughout as “AtkinsRéalis”) are committed to protecting your privacy. Please consult our Privacy Notice on our Careers site to know more about how we collect, use, and transfer your Personal Data.

By submitting your personal information to AtkinsRéalis, you confirm that you have read and accept our Privacy Notice.

Appropriate accommodations will be provided upon request throughout the recruitment and hiring process as required by Company policy and the Accessibility for Ontarians with Disabilities Act (AODA).

Successful applicants will be notified about AtkinsRéalis’ accommodation policies at the time the employment offer is extended, and the information will be shared with new personnel during the onboarding process.