IT Support Technician

VPI is a Service Provider for Employment Ontario, which is funded by the Ontario Government to support jobseekers and employers. VPI has been delivering employment programs for more than 30 years. We are based in Mississauga and have 17 branches across Southern Ontario. Our organizational values rest on 4-pillars which are Ethics, Passion, Innovation, and Courage which support the desire and passion to make a positive and sustainable impact on the individuals we serve.

VPI Employment Services embraces and encourages inclusivity and diversity in the workplace. We are committed to providing accessible employment practices and creating a work environment that encourages and supports our team members to be their authentic selves.

We are seeking out individuals who have the passion and drive to make a positive and sustainable impact on the individuals we serve. Providing exceptional client experience; creating an environment where clients feel safe, heard, supported, and see progression with skill development, and life stabilization support, leading to sustainable employment and career development.

We are looking for a **Full-time**, **IT Support Technician** for our **Head Office** at **Skymark**, **Mississauga**.

**Key Job Functions**

Regular Network Responsibilities:

- Operate servers in order to monitor the performance of computer systems and networks, and to coordinate computer network access and use
- Recommend changes to improve systems and network configurations, and determine hardware or software requirements related to such changes
- Perform data backups and disaster recovery operations
- Maintain an inventory of parts for emergency repairs
- Monitor network performance in order to determine whether adjustments need to be made, and to determine where changes will need to be made in the future.
- Plan, coordinate, and implement network security measures in order to protect data, software, and hardware
- Design, configure, and test computer hardware, networking software, and operating system software.

Inventory:

- Analyze equipment performance records in order to determine the need for repair or replacement
- Inspect equipment or monitor operating conditions.
- Perform periodic fixed asset audits with Finance staff to ensure that equipment is not inappropriately used/stolen.

Observe all relevant safety protocols:

- Works in compliance with the Ontario Occupational Health and Safety Act (RSO 1990 c.O.1) and associated regulations and uses ensures all individuals wear appropriate protective devices or clothing that are required.
- Reports to the direct manager the absence or defect in any equipment or protective device of which the worker is aware and which may endanger himself'herself or any other worker.
- Actively participates in the identification of workplace hazards with the aim of continuously improving the work environment.
- Ensure familiarity with VPI health and safety program.
- Immediately report to the direct manager and the appropriate first aider any injuries to self or clients under the supervision
- Ensure familiarity with VPI disability management program.

**Education, Knowledge, Skills & Abilities**
- Related post-secondary education.
- A+, Microsoft Certification (MCP, MCTS, or higher)
- Required system knowledge of Windows XP and 7, Microsoft Office Suite, Exchange 2010, Active Directory, and knowledge of Citrix an asset
- Knowledge of Cisco equipment, VMware ESXi, RDS, SmartSimple or SQL server-based products, and Deep Freeze an asset.
- Server and general IT hardware/software support
- Own vehicle and valid driver’s license
- Building Rapport
- Comfortable with technology, ever-improving processes, and efficiencies.
- Critical Thinking/Problem Solving
- Self-Confidence/Resilience
- Judgement/Decision-making
- Self-motivated, good work ethic and habits, and strong interpersonal skills
- Excellent listening skills
- Customer Service
- Initiative
- Communication Skills
- Organization Skills
- Ability to multi-task
- Attention to detail.
- Ability to work in a fast-paced environment.

**_
If you are invited to an interview and require accommodation at any stage in the process, please notify us by clicking _**_here_**_. Any information obtained during the course of recruitment will be used for recruitment purposes only._**

**_ While we thank all applicants for their interest, only those selected for an interview will be contacted by the Human Resources team._