Customer Care Specialist, Part-time

This is a work from home, after hours, part-time role. You must be able to accommodate the following requirements:

- **Mandatory COVID-19 Vaccination (2 valid doses)**:

- **Training is paid and on-site at our Markham head office. This may be up to 8 weeks, full-time during normal business hours. (Monday - Friday, 9am - 5pm)**:

- Hours of work (after training) includes weekends and holidays, with occasional overnights.
- You will need to be available for on-call in the event of emergency at any given time.
- After up to 8 weeks of on-site, in-office training, the employee is expected to work from home during their assigned shift. You need to have a quiet space available to work, uninterrupted with no distractions.
- You will need to have a desk/workspace along with reliable high-speed internet and cellular reception.
- You will periodically be required to attend meetings in the office during business hours.
- You will periodically be required to attend refresher training in the office during business hours.

At **guard.me** **International Insurance**, our people are our greatest asset. We look for individuals who like working with others and helping people, and who are interested in long-term career growth within an established and successful company. Our work environment is fast-paced, high energy, fun and exciting, and you’ll get the chance to regularly communicate your ideas in a cooperative culture of innovative and conscientious people.

Still with us? Thought so Please read through the responsibilities and qualifications below, and if you think you’re a good match—we’re eager to hear from you.

**Responsibilities**
- Provide and maintain a high standard of customer service to client organizations, Insured’s, their families and guardians on how to proceed with claims or provide referrals when necessary.
- Maintain accurate data entry; organize and work with detailed records to access, search and retrieve data.
- Maintain proper files for claims by collecting and organizing all relevant documents and set up new claims using the company software system.
- Prepare and review insurance-claim forms and related documents for completeness.
- Transmit claims for payment or further investigation as needed.
- Contact insured or other involved persons to obtain missing information.
- Contribute to and maintain our electronic document management activities (filing & storing of documents, inventory and/or research activities).
- Liaise with other departments to solve queries, as necessary.
- Keep up to date with **guard.me** insurance product knowledge as well as appraisal and investigation techniques and services.
- Flexibility to participate in conference calls and attend in-office training as required.
- Other duties and responsibilities as guard.me shall reasonably require.
**Qualifications and Skills**
- Minimum of 2 years in a Call Centre environment, coupled with completion of Secondary School Diploma, or equivalent combination of education and experience preferred in an Insurance, Medical or Clinical setting.
- Excellent customer service attitude with an ability to demonstrate this while taking calls.
- Ability to work independently at home, in a positive, energetic and outgoing manner.
- Comfortable adapting to new situations with the ability to perform well, negotiate and problem solve in dynamic situations.
- A strong attention to detail with the ability to multi-task.
- Ability to maintain high-level of confidentiality of clients’ information.
- Tech-savvy with the ability to learn new computer systems and work with industry related software programs.
- Intermediate level Experience using Microsoft Office (Word/Excel/Outlook), Adobe Reader, Internet Search Engines (Google Chrome, Mozilla, IE).
- Excellent verbal & telephony skills with the ability to maintain a calm and professional demeanor.
- Excellent written communication skills with the ability to compose professional correspondence.
- Ability to communicate in a second language is an asset.
Disclaimer: Please note that this document is intended to provide an overview of job accountabilities and does not necessarily list all tasks related to the job.

**About Us**

**guard.me** is a leading provider of international student health insurance and, we’re so much more. That’s why, as a trusted partner for private and public universities, colleges, language schools and school boards, we created **guard.meCARES**, our innovative platform of health and wellness programs and services designed to mitigate risk, manage crisis events and improve health and wellness day-in and day-out.

**guard.meCARES** is more than a name; caring is at the heart of everything we do. It’s who we are and it’s why we are here. The philosophy of caring for students and our partners and giving back to the communities in which we do business is our guiding principle and what sets us apart from our competitors.

Our team of **Real People** delivers the perso