Parts Specialist

**Please note that this is not an IT position**

**Who are we**:
**RG Henderson**, a division of Heritage Food Service Group of Canada, is the largest service provider for the food service industry in Toronto (GTA) with operations in the South-Western Ontario area. We have over 125 years of history and our licensed, factory-trained technicians minimize downtime and prioritize urgent service. In addition, we have an extensive support team to drive service excellence and we maintain a sizable inventory of OEM parts. We are the industry leader in Canada, and we care beyond service

**A Day in the life**:
In the role of **Parts Technical Specialist**, the primary responsibility is maintaining positive relationships with service technicians, service team and manufacturers for parts identification, creating estimates, and problem solving. The parts technical specialist must thrive in an extremely fast-paced work environment with high deliverables. In-person customer service for parts counter sales may also be involved.

**Responsibilities**:

- Generates estimates for technician group.
- Provides regular, timely communication with customer to maximize conversion rate.
- Engages with technician group to determine the required parts for service orders.
- Researches part manufacturers' resources to identify commercial food equipment parts to better assist customers.
- Verifies and update's accurate part information for customer accounts.
- Liaises with service technicians and manufacturers for technical support calls.
- Listens to and understands customer needs and provides quotes.
- Issues purchase orders for material and part pick-ups from local suppliers.
- Sources parts from various sources.

**What you bring**:

- High school graduation or equivalent required
- Minimum of 2 years of customer service experience
- Ability to quickly learn new ERP systems
- Technically savvy with the ability to read manufacturer manuals and identify parts via online catalog
- Excellent written and verbal communication skills
- Minimum 50 wpm
- Ability to keep information confidential
- Ability to work in a high pressure, fast-paced environment with precise attention to detail
- Strong time management, organization and multitasking abilities
- Bilingual in English and French is an asset

**Why work for us?**
- Industry-leading compensation
- Each day brings new challenges and endless learning opportunities.
- Comprehensive group benefits and retirement savings program
- Extended health, dental and LTD
- Training and Development Opportunities
- 24/7 Resources and Support
- Industry leaders in Canada
- You will be part of a growing, stable organization, that is the industry leader in Canada

**Our recruitment process**:

- Once the telephone interview is completed, if you are advanced to the next step, you will have an in-person interview with one of our hiring managers.
- We are committed to ensuring equal access and participation for people with disabilities. We are committed to treating people with disabilities in a way that allows them to maintain their dignity and independence. We believe in integration, and we are committed to meeting the needs of people with disabilities in a timely manner. We will do so by removing and preventing barriers to accessibility and by meeting our accessibility requirements under the applicable accessibility laws._
- We are an equal opportunity employer that supports diversity and inclusion in the workplace. We put safety first, and deliver service excellence with integrity, from a team-driven, collaborative mindset. We support community, both internally and externally. _Come join us and be part of a Canadian industry leader in commercial kitchen equipment service. _