Customs Brokerage

2 weeks ago

Remote, Canada Border Brokers Full time

**Key Duties and Responsibilities**:

- Handle FCL/LCL Ocean Import Customs Release. Track and trace shipments to final destinations, including audit invoice, cost, arrange delivery, etc.
- Provide excellent customer service.
- Handle and resolve all issues with clients.

**Qualifications**:

- Minimum 1 year experience in Ocean import shipments.
- Good knowledge of North America logistics.
- Sense of responsibility.
- Experience coming from a very fast paced environment.
- Strong time management, able to prioritize tasks, communication skills.
- Ability to provide quality service for our customers by understanding their needs and requirements.
- Ability to remain calm in stressful situations, work under pressure and meet deadlines.
- Ability to multi-task in fast paced environment.
- Coordinating all aspects of shipment process, including booking, manifest, Bills of Lading and billing.
- Reviewing all shipment documentation to confirm accuracy and perform data input to open file.
- Ensuring all client special instructions are followed.
- Assist other team members as needed to ensure timely completion of work
- Maintaining effective relationship with clients and answer general inquiries regarding shipment status.
- Tracking status with truckers & ocean and air carriers and keeping clients/agents advised of status.
- Follow ups on client’s reports.
- Performing billing functions including preparing client invoices and all required support documents.
- Maintaining customer profiles.

**Desired Skills and Experience**
- Minimum 2 years related experience.
- Experience handling Ocean and Air shipments is an asset.
- Excellent communication and interpersonal skills (both verbal and written).
- Proven experience in freight brokerage sales, with a desire to grow professionally.
- Strong customer service skills.
- Strong organizational skills with the ability to meet tight deadlines.
- Team Player.
- Strong computer skills.

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus pay

Application question(s):

- What are your Salary expectations?

**Experience**:

- Ocean Import: 1 year (required)
- CargoWise / WiseTech: 1 year (preferred)
- Customs Brokerage: 3 years (required)

Licence/Certification:

- CCS certification (preferred)

Work Location: Remote

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