Current jobs related to Technical Support Specialist Ii - Brampton - William Osler Health System
-
Technical Support Specialist
2 weeks ago
Brampton, Canada Clarke North America Inc. Full time**IMMEDIATE OPENING** Clarke North America div of TFI International_is _premium transportation services provider in Canada. Currently, we are searching for an experienced **Technical Support Specialist **to join our team in the Brampton Office. **Responsibilities**: - Troubleshoot and resolve software and hardware issues - Assist with the deployment and...
-
Technical Baking Representative II
30 minutes ago
Brampton, Canada Dawn Foods Full time_ _ Why work for Dawn Foods? PEOPLE. PRODUCTS. CUSTOMERS. Why should you apply? We invest in you! Industry-leading health insurance and well-being coverage Competitive Pay Generous company retirement benefit contributions 3 Weeks of Vacation to Start Professional training Professional growth through tuition assistance and educational programs An opportunity...
-
Technical Support Agent
5 days ago
Brampton, Canada Survalent Full time**Technical Support Agent (Hybrid)** **Brampton** If you’re passionate about delivering exceptional customer service and are looking to expand your technical skills, then we have the right opportunity for you! Survalent is software company that provides advanced distribution systems to the utility/ energy industry. We are looking for a Technical Support...
-
Technical Support Agent
35 minutes ago
Brampton, Canada Survalent Full timeTechnical Support Agent (Hybrid) Brampton If you’re passionate about delivering top-notch customer service and are looking to expand your technical skills, then we have the right opportunity for you! Survalent is software company that provides advanced distribution systems to the utility and energy industry. We are looking for a Technical Support Agent...
-
Technical Support Agent
1 week ago
Brampton, Canada Survalent Full time**Support Agent (Hybrid/ Contract Role)** Survalent is looking to recruit a motivated individual to join our Support Agent Team. If you’re passionate about delivering exceptional customer service and are looking to expand your technical skills, then we have the right opportunity for you! The Support Agent will provide first level support to customers...
-
Packaging Technical Trainer
32 minutes ago
Brampton, Canada Sun Pharma Full timeJob purpose The Packaging Technical Trainer - II works closely with Packaging Supervisors and Line Leaders to develop and deliver technical training and to ensure that new hires and existing staff members are well-trained and ready to perform effectively. The Packaging Technical Trainer - II will be responsible for delivering targeted and successful training...
-
Hpe Technical Specialist
2 weeks ago
Brampton, Canada D&H Distributing Full time**SUMMARY** The HPE Technical Specialist will have deep knowledge of HPE products, Green Lake architecture and other complimentary data centre related technologies. The HPE Technical Specialist plays a key role in supporting partner technical enablement, qualifying technical needs, recommending solutions and creating bills of materials based on solution...
-
Male Personal Support Worker
2 weeks ago
Brampton, Canada Elite Specialist Group Full timeElite Specialist Group is a dynamic organization that deals with Accident Benefit claim assessments, medical devices, in-home care, treatment and therapy for patients who have been in motor vehicle accidents. We are looking for highly motivated and passionate Personal Support Workers for our clients in Brampton. You will be required to assist with daily...
-
Technical Service Specialist
2 weeks ago
Brampton, Canada ABB Full time**Technical Service Specialist**: **At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB...
-
Technical Sales Specialist
1 week ago
Brampton, Canada FALCON SECURITY SERVICES Full timeEducation: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years - Experience: 1 year to less than 2 years **Tasks**: - Promote sales to existing clients - Identify and solicit potential clients - Assess client's needs and resources and recommend the appropriate goods or services - Develop reports and proposals to...
Technical Support Specialist Ii
7 hours ago
**Company Description**
One of Canada's Best Diversity Employers and Greater Toronto's Top Employers for many consecutive years, William Osler Health System (Osler) provides a safe and supportive health care network to grow your career. Osler is nationally recognized for its commitment to patient safety and is Accredited with Exemplary Standing, the highest rating a Canadian hospital can receive. As a major Ontario hospital system, and home to some of the biggest specialty and emergency departments in the country, Osler serves the 1.3 million residents of Brampton, Etobicoke and surrounding communities. We are proud to offer you incredible exposure to best-in-class health care delivery and challenging hands-on opportunities to stay at the top of your game.
A hospital system built for and by the community, we continue to expand our services to meet the needs of a growing population, creating opportunities for increased hands-on skills development, cross-department training and promotional opportunities. Guided by our accomplished senior leadership team, together we are driving our vision of patient-inspired health care without boundaries.
At Osler, we invest in careers that go beyond where health care professionals like you can achieve their goals and find deep personal and professional fulfillment. Join our team today
The Technician Support Specialist II is a customer service focused position that requires an individual to work independently as well as part of a team. As a member of the Information Services (IS) Service Desk and Desktop Support team, the Technical Support Specialist II operates and maintains client computing equipment (e.g. PCs, laptops, printers, multi-function devices) and services for Osler and ensures end-user satisfaction by responding to requests for technical services in a timely and efficient manner. Working within a multi-site organization, this role is part of a team providing service to the organization on a 24 hours a day/seven days a week schedule which includes statutory holidays and on-call duties as required.
Accountabilities:
- Recording, categorizing and logging requests for service using a central ticket management solution
- Leveraging available tools (SCCM, RDP, knowledge base and other sources of documentation) to resolve incidents and requests in an efficient and effective manner via telephone or in person
- Deploy/install PCs, laptops, printers
- Provide IS move support for clients
- Transferring and escalating incidents, requests and problems to second/third level support resources and following up with ticket owners to ensure resolution in a timely manner
- Provisioning, changing and de-provisioning user accounts in accordance with corporate policies and procedures
- Actively looking for opportunities to improve levels of service recognizing the needs and expectations of our customers
- Providing knowledge transfer and mentoring other team members when required
- Other duties as assigned
**Qualifications**
- University degree or college diploma in a computer related field or equivalent work experience
- ITIL Foundations certification preferred
- Microsoft certifications an asset
- Three or more years experience in providing customer support with a high level of professionalism
- Direct hospital or health care experience an asset
- Strong troubleshooting skills with focus on root cause analysis
- Experience with tools and technologies such as Microsoft SMS, remote support utilities, BES, Active Directory and Microsoft Exchange
- Experience with common ticket management solutions such as HEAT/ITSM/Remedy
- Strong verbal and written communication; must be able to communicate with individuals with all levels of technical and non-technical skills
- Must be willing to spend time necessary to achieve and maintain high level of technical proficiency
- Good triaging and multi-tasking skills
- Must work well under pressure and be able to respond quickly to shifting priorities
- Works well independently and as part of a team
- Must demonstrate Osler's Values of Respect, Excellence, Service, Compassion, Innovation and Collaboration
- Must provide own transportation to service all Osler sites as required
**Additional Information**
This is an On-Site First role: Roles that frequently support direct patient care and have dedicated hours when they are available to patients, team members and/or other partners
Annual Salary:
Minimum: $35.94 per hour
Maximum: $44.93 per hour
Application deadline: March 19, 2025
LI-LM1
FT
While we thank all applicants, only those selected for an interview will be contacted. Any information obtained during the course of recruitment will be used for employment recruitment purposes only, and not for any other purpose.
