Current jobs related to Inbound Call Agent - Ottawa - Unilux CRFC Corporation

  • Bilingual (En/fr) Call Centre Agents - Available

    1 week ago

    Ottawa, Canada On Call Centre Full time

    **We are looking to grow our Bilingual (French / English ) Customer Service Team!**! - _**Must be available Wednesday-Sunday (8am-8pm EST)**_ - _**With Incentives, fully trained team members can make between $20-$23 per hour every pay!**_ - Fully paid training. Hourly base rate during training period is 19.00$ plus evening and weekend shift incentives of...

  • Inbound Call Center Representative

    14 hours ago

    Ottawa, Canada Distributel Full time

    Since 1988, Distributel connects Canadians to the people, passion, and priorities that matter. Join an award-winning organization in its mission to provide a true alternative to Canadian consumers! **LOCATIONS**: - Ottawa area **ABOUT THE OPPORTUNITY** Looking to unlock your potential and take the first step towards a career path you can be proud...

  • Call Centre Agent

    7 days ago

    Ottawa, Canada Ready Loans Full time

    **Overview** We are seeking a motivated Call Center Representative to join our team. As a Call Center Representative, you will be the first point of contact for customers, providing exceptional service and resolving inquiries. **Duties**: - Handle inbound and outbound customer calls professionally - Provide accurate information about products or services -...

  • Call Centre Agent

    7 days ago

    Ottawa, Canada The Dymon Group of Companies Full time

    The objective of the Call Centre Agent position is to maintain customer satisfaction and contribute to the company’s bottom line by projecting a professional company image throughout each customer interaction. As part of the call centre team, the Agent responds to customer inquiries, evaluates customer needs, determines best options available, and counsels...

  • Medical Assistant/call Centre Agent/receptionist

    15 hours ago

    Ottawa, Canada Canada Vein Clinics Full time

    Canada Vein Clinics is looking for a part-time customer service representative/call centre agent/ medical assistant to work in our clinic located in Ottawa. We are looking for a motivated, self directed individual who works well independently within a team setting. **Duties include**: - Greeting and assisting patients as they call or enter the clinic -...

  • Inbound/outbound Call Centre Operator

    5 days ago

    Ottawa, Canada CAA North & East Ontario Full time

    **POSITION: Inbound/Outbound Call Centre Operator** **LOCATION: Work-From-Home** **TERM: Full-Time, 1 Year Contract** **Summary**: The Call Centre Operator works an average of 38.5 hours per week; 12-hour shifts on a 2-week rotation. Week 1: Sunday _**Monday Tuesday**_ Wednesday Thursday _**Friday Saturday**_ Week 2: _**Sunday**_ Monday Tuesday...

  • Call Center Agent

    8 hours ago

    Ottawa, Ontario, Canada Rumipamba Full time $40,000 - $60,000 per year

    The Role: You will be responsible for : Handling inbound calls and emails in a professional manner.Resolving customer inquiries and requests and ensuring strong customer satisfaction.Working with various internal teams to ensure prompt and accurate order processing and delivery.Escalating customer feedback as required.Ideal Profile:You have at least 1 year...

  • Bilingual Customer Care Agent

    2 weeks ago

    Ottawa, Canada Gabriel's Pizza Franchise Corporation Full time

    **Work at Home - Customer Care Agent** We are looking for talented Customer Care Agents working with their own computer, who are enthusiastic about customer service to join our team. We will train you everything you need to know about our operations so that you can provide an excellent customer experience! In this role you will be doing things like: -...

  • Call Center

    2 weeks ago

    Ottawa, Canada Total Credit Recovery Full time

    **OVERVIEW OF POSITION** The bilingual compliance agent is responsible for auditing pre-recorded calls and associated files for quality assurance, and to ensure compliance with federal and provincial regulations, client’s directives as well as company policies and procedures. The compliance agent is also responsible for identifying and reporting on areas...

  • Call Center

    3 days ago

    Ottawa, Canada Total Credit Recovery Full time

    **OVERVIEW OF POSITION** The bilingual compliance agent is responsible for auditing pre-recorded calls and associated files for quality assurance, and to ensure compliance with federal and provincial regulations, client’s directives as well as company policies and procedures. The compliance agent is also responsible for identifying and reporting on areas...

Inbound Call Agent

2 weeks ago

Ottawa, Canada Unilux CRFC Corporation Full time

**Responsibilities**:

- Serve inbound calls from customers.
- Provide fair and accurate information to customers and respond to questions.
- Use good judgment when dealing with customers.
- Maintain a pleasant, professional tone of voice when talking with customers and take their concerns seriously.
- Monitor the status of incoming calls and accurately log information on such calls.
- Take advantage of training opportunities to enhance performance.
- Be a team player.

**The position involves**:

- Manage inbound calls to resolve enquires
- Providing support and solutions to customers’ queries
- Accurately updating customer information
- Handle warranty enquiries
- Liaising with internal departments to ensure customer warranty claims are handled correctly
- Handling inbound calls from customers and retail stores

**To be successful in the role you will have**:

- Prior experience within a customer service, administration or retail role
- The ability to handle a large volume of calls
- Excellent communication skills (both Written and Verbal)
- Intermediate computer skills
- A strong work ethic together with the ability to work well in a team
- Ability to troubleshoot and problem solve over the phone
- Drivers licence is highly advantageous

**Salary**: $22.53-$27.23 per hour

**Benefits**:

- Company events
- Dental care
- Paid time off
- Profit sharing
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: On the road