Inbound/outbound Call Centre Operator

2 weeks ago

Ottawa, Canada CAA North & East Ontario Full time

**POSITION: Inbound/Outbound Call Centre Operator**

**LOCATION: Work-From-Home**

**TERM: Full-Time, 1 Year Contract**

**Summary**:
The Call Centre Operator works an average of 38.5 hours per week; 12-hour shifts on a 2-week rotation.

Week 1: Sunday _**Monday Tuesday**_ Wednesday Thursday _**Friday Saturday**_

Week 2: _**Sunday**_ Monday Tuesday _**Wednesday Thursday**_ Friday Saturday

**Job Duties**
- Receives incoming telephone calls regarding road service requests and/or general club information
- Determines exact service requirements and inputs data into Emergency Road Service Programs for use by dispatchers and refers rural calls to contractors
- Outbound telephone calls to Members to welcome to CAA, Renewal Reminders, Lapsed member calls, Payment declines, Data clean up, Various promotions for past or existing members
- Respond to member inquiries regarding membership and Member Benefits, providing prospective members with information on all CAA North & East Ontario services.
- Renew, upgrade, sell new memberships and add associates as required.
- Performs various clerical duties

**Requirements**: The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Previous Call Center experience is an asset
- Excellent interpersonal and listening skills
- Ability to work under pressure both individually and as part of a team
- Attention to detail
- Grade 12 or equivalent
- Excellent attendance and punctuality
- Fluency in both official languages is an asset
- Successful applicants will be required to join Teamsters Local Union 91

**Compensation**:

- Base Salary: $17.99/hour
- Incentive opportunities
- Health & Dental Plan.
- 2 Weeks Vacation
- CAA Membership

Employment is contingent on satisfactory results of a Criminal Background Check and reference check.

Job applicants who have disabilities shall be provided with reasonable accommodation throughout the recruiting process.

**Job Types**: Full-time, Fixed term contract
Contract length: 12 months

**Salary**: From $17.99 per hour

**Benefits**:

- Company events
- Dental care
- Employee assistance program
- Extended health care
- Paid time off
- Store discount
- Vision care
- Work from home

Schedule:

- 12 hour shift
- Day shift
- Evening shift
- Overtime
- Weekend availability

Supplemental pay types:

- Commission pay
- Overtime pay

COVID-19 considerations:
All COVID-19 Safety Measures are strictly enforced in all CAANEO locations

Application question(s):

- In what city do you reside?

**Experience**:

- Call Centre: 1 year (preferred)
- Customer service: 1 year (required)

**Language**:

- English & French (preferred)

Work Location: Remote

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