Bilingual (En/fr) Call Centre Agents - Available

7 days ago

Ottawa, Canada On Call Centre Full time

**We are looking to grow our Bilingual (French / English ) Customer Service Team**
- _**Must be available Wednesday-Sunday (8am-8pm EST)**_
- _**With Incentives, fully trained team members can make between $20-$23 per hour every pay**_
- Fully paid training. Hourly base rate during training period is 19.00$ plus evening and weekend shift incentives of 1$-1.75$ _**PLUS**_ biweekly bonus of up to 2.00$/hr once fully trained
- Are you a motivated individual with a desire to help people?
- Are you focused on quality versus quantity?
- Are you detail oriented and willing to learn?
- Are you looking for opportunities to grow into leadership roles such as Trainer, Supervisor etc.?
- _This is the job for you_*

With a competitive compensation package and ability to work from home, we provide a work environment of learning and constant growth, coupled with the stability of a 50+ year history in our business.

**This is a permanent full time (40 hours/week) position.**

**Who We Are and What We do**

On Call Centre is an inbound message centre that is open 24/7/365 days a year. There are no sales or marketing calls.

Our agents answer calls for various types of industries such as trades, real estate, property management etc. We take and dispatch messages to our clients following defined scripts and call out protocols.

Strong fluency in both French and English, written and spoken is REQUIRED.

**Shift Premiums**
- Mon-Fri evening shift premium **$1/hour **(for hours worked between 4pm-11pm)
- Weekend shift premium **$1.75/hour**:

- Overnight premium **$4/hour **(for hours worked between 11pm-7am)
- Bi-Weekly Performance Bonus up to 3**$ per hour once fully trained**
- Have a current/valid police check.
- Have 2+ years experience in customer service (call centre preferable)
- Have strong attendance and punctuality
- Can work evenings/weekends and split shifts

**Only those who qualify will be contacted.**

**Please submit your availability to be considered.**

Full-time hours:40 per week

**Job Types**: Full-time, Permanent

**Salary**: $19.00-$23.00 per hour

Expected hours: 36 - 40 per week

**Benefits**:

- Dental care
- Flexible schedule
- Life insurance
- Paid time off

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Night shift
- Weekends as needed

Supplemental pay types:

- Bonus pay

Application question(s):

- Are you available to work Wednesday-Sunday between 8am-8pm EST? You will be scheduled full-time hours upto 40 hours per week.

**Education**:

- DCS / DEC (preferred)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- French/English AND also write in both French/English (required)

Work Location: In person

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