Bilingual (En/fr) Call Centre Agents - Available

6 days ago

Ottawa, Canada On Call Centre Full time

**We are looking to grow our Bilingual (French / English ) Customer Service Team**
- _**Must be available Wednesday-Sunday (8am-8pm EST)**_
- _**With Incentives, fully trained team members can make between $20-$23 per hour every pay**_
- Fully paid training. Hourly base rate during training period is 19.00$ plus evening and weekend shift incentives of 1$-1.75$ _**PLUS**_ biweekly bonus of up to 2.00$/hr once fully trained
- Are you a motivated individual with a desire to help people?
- Are you focused on quality versus quantity?
- Are you detail oriented and willing to learn?
- Are you looking for opportunities to grow into leadership roles such as Trainer, Supervisor etc.?
- _This is the job for you_*

With a competitive compensation package and ability to work from home, we provide a work environment of learning and constant growth, coupled with the stability of a 50+ year history in our business.

**This is a permanent full time (40 hours/week) position.**

**Who We Are and What We do**

On Call Centre is an inbound message centre that is open 24/7/365 days a year. There are no sales or marketing calls.

Our agents answer calls for various types of industries such as trades, real estate, property management etc. We take and dispatch messages to our clients following defined scripts and call out protocols.

Strong fluency in both French and English, written and spoken is REQUIRED.

**Shift Premiums**
- Mon-Fri evening shift premium **$1/hour **(for hours worked between 4pm-11pm)
- Weekend shift premium **$1.75/hour**:

- Overnight premium **$4/hour **(for hours worked between 11pm-7am)
- Bi-Weekly Performance Bonus up to 3**$ per hour once fully trained**
- Have a current/valid police check.
- Have 2+ years experience in customer service (call centre preferable)
- Have strong attendance and punctuality
- Can work evenings/weekends and split shifts

**Only those who qualify will be contacted.**

**Please submit your availability to be considered.**

Full-time hours:40 per week

**Job Types**: Full-time, Permanent

**Salary**: $19.00-$23.00 per hour

Expected hours: 36 - 40 per week

**Benefits**:

- Dental care
- Flexible schedule
- Life insurance
- Paid time off

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Night shift
- Weekends as needed

Supplemental pay types:

- Bonus pay

Application question(s):

- Are you available to work Wednesday-Sunday between 8am-8pm EST? You will be scheduled full-time hours upto 40 hours per week.

**Education**:

- DCS / DEC (preferred)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- French/English AND also write in both French/English (required)

Work Location: In person

  • Call Centre Agent

    2 days ago

    Ottawa, Canada Osgoode Properties Limited Full time

    **_Osgoode Properties Limited_**, a leader in rental property management, has an opening for a full-time **Bilingual** **Call Centre Agent**. Reporting to the Manager of Leasing and Advertising, you will be responsible to respond to all inquiries from a diverse range of prospective tenants and coordinate the viewing schedule at various properties....

  • Call Centre Agent

    4 days ago

    Ottawa, Canada The Dymon Group of Companies Full time

    The objective of the Call Centre Agent position is to maintain customer satisfaction and contribute to the company’s bottom line by projecting a professional company image throughout each customer interaction. As part of the call centre team, the Agent responds to customer inquiries, evaluates customer needs, determines best options available, and counsels...

  • TEMPORARY Bilingual

    1 week ago

    Ottawa, ON KG B, Canada On Call Centre Full time $78,000 - $99,000 per year

    TEMPORARY Bilingual (French / English) Customer Service RoleRôle temporaire du service à la clientèle bilingue (français/anglais)Position Type / Type de posteTemporary – Estimated Duration: 2–3 monthsThis temporary role is expected to last approximately 2–3 months, but may end earlier or be extended depending on business needs.Temporaire – Durée...

  • Customer Service Representative

    2 days ago

    Ottawa, Canada On Call Centre Full time

    Durée de l'emploi: Permanent - Langue de travail: Bilingue - Heures de travail: 80 hours bi-weekly - Education: - Expérience: - **Education**: - No degree, certificate or diploma - ** Work setting**: - Private sector - Telecommunications company - ** Tasks**: - Answer written and oral inquiries - Conduct public opinion and attitude surveys - Address...

  • ClaimsAlert Agent Bilingual

    1 week ago

    Ottawa, Ontario, Canada Crawford & Company Full time $40,000 - $60,000 per year

    Nous recrutons actuellement un Agent d'alerte sinistres bilingue à temps partiel pour rejoindre notre équipe travaillant à distance de chez vous au Canada. L'emplacement est flexible, et nous pouvons offrir des arrangements de travail en présentiel, hybrides ou entièrement à distance.Ce rôle nécessite des interactions fréquentes en anglais et...

  • Call Center

    1 week ago

    Ottawa, Canada Total Credit Recovery Full time

    **OVERVIEW OF POSITION** The bilingual compliance agent is responsible for auditing pre-recorded calls and associated files for quality assurance, and to ensure compliance with federal and provincial regulations, client’s directives as well as company policies and procedures. The compliance agent is also responsible for identifying and reporting on areas...

  • Bilingual Health

    5 days ago

    Ottawa, Canada Canada Life Full time

    A leading Canadian insurance company seeks a Bilingual (Fr/En) Health & Benefits Consultant in Ottawa to engage with members and provide tailored solutions for their health planning needs. Candidates should have 2+ years of sales experience, deep product knowledge, and a valid life insurance license or a willingness to obtain one. This role offers a salary...

  • Bilingual Health

    5 days ago

    Ottawa, Canada Canada Life Full time

    A leading Canadian insurance company seeks a Bilingual (Fr/En) Health & Benefits Consultant in Ottawa to engage with members and provide tailored solutions for their health planning needs. Candidates should have 2+ years of sales experience, deep product knowledge, and a valid life insurance license or a willingness to obtain one. This role offers a salary...

  • Call Center

    1 week ago

    Ottawa, Canada Total Credit Recovery Full time

    **OVERVIEW OF POSITION** The bilingual compliance agent is responsible for auditing pre-recorded calls and associated files for quality assurance, and to ensure compliance with federal and provincial regulations, client’s directives as well as company policies and procedures. The compliance agent is also responsible for identifying and reporting on areas...

  • Call Center

    1 week ago

    Ottawa, Canada Total Credit Recovery Full time

    **OVERVIEW OF POSITION** The bilingual compliance agent is responsible for auditing pre-recorded calls and associated files for quality assurance, and to ensure compliance with federal and provincial regulations, client’s directives as well as company policies and procedures. The compliance agent is also responsible for identifying and reporting on areas...