Customer Support Agent

2 weeks ago

Montréal, Canada Red Label Vacations Full time

**Position**:Bilingual Customer Support Agent
**Status**:Full Time
**Department**:Web Reservations
**Reports to**:Manager, Customer Support, Retail & Web
**Location**:Remote

**The Opportunity**

If you are fluently bilingual in French and English, have a great passion for **vacation planning**, and are a natural when it comes to **customer service** and making someone’s day - this is the role for you

**How You Will Be Spending Your**

**_Web Reservations_**
- Process internet bookings
- Re-book customers if required
- Queue all Sabre bookings
- Assisting customers with inquiries such as baggage, documentation, seat selection etc.
- Selling Insurance or Vendor products
- Answering calls trying to trouble shoot website issues
- Assisting clients with payment options such as Deposit, Full Payment, Future Travel Credit, Gift

Cards, Direct Deposit
- Assist customers in purchasing their travel product

**_Data Entry - Finance_**
- Confirm and input, modify credit card payment and invoices in Clientlinq software
- Add all pricing into Clientlinq software
- Service / Resolve all files that are returned with price and or credit card discrepancies
- Sending invoices to client

**_Customer Service_**
- Courtesy calls
- Send E-tickets to all pending customers
- Other duties as assigned

**The Skills, Experience and Requirements You Need to be Successful**
- Microsoft Knowledge - Outlook, Word, Excel
- GDS - Sabre
- Bilingualism in English and French required
- Superior customer service skills
- Excellent problem solving skills
- Data entry speed and accuracy required
- TICO (Ontario) / OPC (Montreal) asset

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Vision care

Schedule:

- 8 hour shift

**Experience**:

- Customer service: 1 year (preferred)
- Sabre: 1 year (preferred)
- Travel and Tourism: 1 year (preferred)

**Language**:

- English (preferred)
- French (preferred)

Licence/Certification:

- TICO/OPC (preferred)

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