Medical Office Assistant

Why Fraser Health?:
Fraser Health continues to be recognized as one of BC's Top Employers, are you someone who is passionate about making a difference in the lives of others?

Fraser Health is responsible for the delivery of hospital and community-based health services to over 1.9 million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional territories of the Coast Salish and Nlaka’pamux Nations. Our team of 43,000 staff, medical staff and volunteers is dedicated to serving our patients, families and communities to deliver on our vision: Better health, best in health care.

We have an exciting
**Casual** opportunity for
**Medical Office Assistants **to join our Mental Health & Substance Use Services team at
**Maple Ridge Treatment Centre** located in
**Maple Ridge, BC.**

Effective October 26th, 2021, all new hires to Fraser Health will need to have full COVID 19 vaccination (have received a full series of a World Health Organization “WHO” approved vaccine against infection by SARS-COV-2, or a combination of approved WHO vaccines). Please note this applies to all postings, and individual medical exemptions must be approved by the Provincial Health Officer.

Come work with dedicated health care providers who are enthusiastic and committed to provide quality healthcare to our clients/patients/residents. We invite you to find out why more than 95% of new employees recommend Fraser Health as an excellent place to work. Work hard and have fun while you do it.

Curious to learn what it’s like to work here? Like us on
**LinkedIn** (fraserhealthcareers) for first-hand employee insights.

Detailed Overview: Provides administrative support to the assigned program by performing duties such as reception, registration, booking appointments and referrals, establishing and maintaining charts, specimen processing, ordering and maintaining supplies, maintaining database(s), maintenance of electronic client case load, word and data processing, setting up and maintaining the filing systems, processing mail/courier, chart requests, faxes, reports/records, arranging meetings/special functions, and operating office equipment. Responsibilities:

- Provides reception services by performing duties such as operating a multi-line switchboard or phone, registering new clients, booking appointments and meeting rooms, answering general or routine directions/program/services and intake/admission inquiries and directing as required to staff, taking messages, receiving visitors, determining whether an emergent situation exists and referring to appropriate areas. Liaises with staff of other mental health clinics, health care and social service organizations and general practitioners' offices to provide program-related information and to obtain information as required.
- Receives calls from referral sources and forwards referral packages as necessary. Liaises with the client, client''s referral source, and/or clinical addictions team to obtain client information such as additional documentation or medical records required for file assessment and admission to the program. Enters client information from referral packages into system.
- Follows up on physician orders regarding referrals and diagnostic tests.
- Sets up and maintains the client and administrative filing system, according to policies and procedures designed to protect confidentiality, for a variety of records such as client charts and assessment results, correspondence, reports, minutes, and directories by performing duties such as creating and labeling files, developing forms, indexing materials and filing.
- Utilizes various software and systems to perform functions such as: typing correspondence, reports and documents; inputting client information, maintaining registers; designing, updating, photocopying and collating information/resource packages/brochures for distribution to the client and/or family.
- Schedules and confirms client appointments; facilitates funding sources and ensures funding is arranged prior to client's acceptance to the program.
- Processes incoming and outgoing mail, faxes, reports/records, and internal and courier documents by performing duties such as receiving, recording, date stamping, sorting and distributing mail to appropriate personnel and preparing outgoing mail for pickup as required. Signs for receipt of packages and shipments.
- Processes financial information by performing duties such as entering and updating records using a computerized system such as Quickbooks, calculating client billing totals, preparing invoices and receipts for clients and employees, and verifying information.
- Receives, records, checks and balances cash transactions, including receiving payments, issuing receipts, and maintaining a petty case account.
- Operates office equipment such as photocopiers, shredders and fax machines and carries out minor maintenance such as loading paper, removing paper jams, cleaning glass, and cha